Quality Manager – US Mortgage Underwriting

Hyrix; Pune District; On-site; INR 1,800,000 - 2,200,000; Full time

Benefits offered by this job

Comprehensive employee benefits

Job summary

Hyrix in Pune, India, is seeking an experienced Quality Manager for the US Mortgage Underwriting process. The role requires leadership in quality assurance, audits, and process improvement to meet investor guidelines and compliance.

Ideal candidates have 8–12+ years in US Mortgage quality, with hands-on auditing, reporting, and a strong grasp of FHA/VA/conventional guidelines. Comprehensive employee benefits and a performance-driven environment are offered.

Qualifications

• Experience in US Mortgage Underwriting quality and compliance.
• Strong auditing, analytical, and reporting capabilities.
• Excellent communication and stakeholder management skills.
• Proficiency with MS Excel and PowerPoint for dashboards and MIS reports.

Responsibilities

• Manage end-to-end quality assurance for the US Mortgage Underwriting process.
• Conduct quality audits of underwriting files to ensure compliance with guidelines.
• Monitor underwriting decisions for accuracy and regulatory adherence.
• Analyze quality metrics and drive process improvements.
• Lead CAPA and RCA activities and calibrate with Operations and Clients.
• Prepare quality dashboards and performance scorecards.

Skills

US Mortgage Underwriting Quality

Underwriting quality standards

Auditing

Reporting

Problem solving

Stakeholder management

MS Excel

PowerPoint

Tools

MS Excel

PowerPoint

Job description

# Quality Manager – US Mortgage UnderwritingLocation:PuneIndustry:bpoPosted:6/7/2026Full TimeCustomer Success, Service & Operations - Any Rolesunderwritingus mortgagequality manager## Job Description## **Job Summary**We are hiring an experienced **Quality Manager** for our **US Mortgage Underwriting** process. The ideal candidate should have extensive experience in mortgage underwriting quality, auditing, compliance, and process improvement. This role requires strong leadership skills, in-depth knowledge of US Mortgage guidelines, and the ability to drive quality excellence across underwriting operations.## Key Responsibilities1. Manage end-to-end Quality Assurance activities for the US Mortgage Underwriting process.2. Conduct quality audits of completed underwriting files to ensure adherence to investor and client guidelines.3. Monitor underwriting decisions for accuracy, consistency, and regulatory compliance.4. Analyze quality metrics, identify trends, and recommend process improvements.5. Perform Root Cause Analysis (RCA) and implement Corrective & Preventive Actions (CAPA).6. Conduct calibration sessions with Operations, Clients, and Training teams.7. Prepare quality dashboards, MIS reports, and performance scorecards.8. Provide coaching and constructive feedback to Underwriters and Team Leaders.9. Ensure compliance with FHA, VA, Conventional, Jumbo, Agency, and Client underwriting guidelines.10. Support internal and external quality audits.11. Drive continuous improvement initiatives to enhance quality scores and reduce defects.12. Lead, mentor, and develop the Quality team.## Required Experience1. **8–12+ years** of overall experience in the **US Mortgage** industry.2. Minimum **3 years of experience as a Quality Manager, Assistant Quality Manager, or Quality Lead** handling the **US Mortgage Underwriting** process.3. Strong knowledge of:4. Conventional Loans5. FHA Loans6. VA Loans7. Jumbo Loans8. Agency Guidelines9. Income Calculation10. Credit Analysis11. Asset Review12. Collateral Review13. AUS (DU/LPA)14. Compliance & Investor Guidelines## Mandatory Skills1. Experience in **US Mortgage Underwriting Quality** is mandatory.2. Strong understanding of underwriting quality standards and mortgage compliance.3. Excellent auditing, analytical, reporting, and problem-solving skills.4. Experience handling client audits and quality governance.5. Excellent communication and stakeholder management skills.6. Proficiency in MS Excel, PowerPoint, and reporting tools.## Preferred Candidate Profile1. Candidates must be from a **US Mortgage Underwriting** background.2. Experience with leading mortgage lenders or mortgage service providers will be an advantage.3. Immediate joiners or candidates with a notice period of up to 30 days are highly preferred.## Compensation1. **Salary:** ₹18 LPA – ₹22 LPA (Based on experience and interview performance)2. Performance-driven work environment3. Career growth opportunities4. Comprehensive employee benefits### Keywords (ATS)US Mortgage, Mortgage Underwriting, Quality Manager, Quality Assurance, QA Manager, Mortgage Quality, Underwriting Quality, FHA, VA, Conventional, Jumbo, Loan Quality, Compliance, Mortgage Audit, Mortgage Operations, RCA, CAPA, Quality Audit, Client Audit, Mortgage Compliance, DU, LPA, Income Calculation, Credit Analysis, Asset Review, Collateral Review.