Quality Manager

SGS India; Mumbai; On-site; INR 700,000 - 1,100,000; Full time

Job summary

SGS India in Mumbai is seeking a Quality Systems professional to oversee local compliance with ISO standards and maintain the Quality Management System. You will monitor KPIs, plan internal audits, and provide training as needed.

Candidate should have experience with ISO 9001/17020/17065, knowledge of IFIA COP PSI and CBCA, strong communication skills, and preferably internal auditor certification or experience.

Qualifications

• Experience with Quality Management Systems in line with ISO standards (9001/17020/17065).
• Knowledge of IFIA COP PSI and CBCA requirements.
• Strong communication skills; fluent in English; additional languages are a plus.
• Prior internal auditor experience or completion of an internal auditor course.

Responsibilities

• Manage and supervise TFS Global Quality System for local compliance with ISO standards and maintain records and documentation.
• Monitor key performance indicators and identify improvement opportunities.
• Plan and follow up execution of internal quality audits.
• Support the office in quality related issues and provide training on the Quality Management System.
• Prepare office for external audits (ISO & IFIA) to assure successful completion and follow-up of actions.
• Ensure quality controls are in place and maintained across the operation and handle CARs, SIRs and DCRs.

Skills

Quality Systems management

ISO 9001 knowledge

ISO 17020 knowledge

ISO 17065 knowledge

Communication skills

English fluency

Job description

Looking for candidates from TIC Industry

Role & responsibilities

Primary Responsibilities:

• Management and supervision of TFS Global Quality System for local compliance in meeting with

ISO 9001, ISO 17020, IFIA and where required ISO 17065 requirements and maintenance of

records and documentation

• Responsible for monitoring key performance indicators and identifying improvement

opportunities.

Specific Responsibilities:

Quality Management System

• Evaluate the need for new documents (procedures, work instructions)
• Plan and follow up execution of internal quality audits
• Support the office in quality related issues
• Technical support/assistance and training on the use of the Quality Management System

application

• Maintenance of records and documentation in the Quality Management System application

External Audits

• Responsible of preparing office for external audits (ISO & IFIA) to assure successful completion.
• Follow-up of actions arising from external audits

Performance monitoring and reporting

• Ensures quality controls are in place and maintained across the operation
• Performance monitoring to assure key performance indicators targets are met
• Validate end of month results and provide root cause analysis and corrective actions
• Responsible of managing requests (CARs, SIRs and DCRs), claims and complaints and their

proper follow up

Training

• Provide training related to service execution and quality matters

Profile

Preferred candidate profile

• Quality Systems management experience.
• Knowledge of ISO 9001 Quality System Standards
• Where required, knowledge of ISO 17020 and ISO 17065 requirements
• Good knowledge of IFIA COP PSI and CBCA requirements
• Good communication skills
• Fluent in English and other languages are an advantage
• Applies judgment and acts according to the SGS standards of ethics and integrity
• Experience as an internal auditor or successful completion of internal auditor course