Quality Manager

Even; Bengaluru; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

EVEN Hospital in Bangalore seeks a Quality Manager to lead NABH accreditation, patient safety programs, and quality improvement across clinical and non-clinical departments. You will develop, implement, and monitor quality systems, conduct audits, and report performance to leadership.

The role requires 3–6 years in hospital quality management, a Bachelor in Nursing/Life Sciences (Master in Hospital Administration preferred), and proficiency in Six Sigma, Lean, RCA and PDSA cycles.

Qualifications

• Bachelor degree in Nursing, Allied Health or Life Sciences; Master’s in Hospital Administration preferred.
• Experience with NABH accreditation, patient safety, incident management and clinical protocols.
• Familiarity with Six Sigma, Lean, RCA and PDSA cycles.

Responsibilities

• Lead NABH accreditation and renewal processes.
• Ensure adherence to statutory and regulatory requirements across departments.
• Conduct internal audits, gap assessments, and compliance rounds.
• Implement and monitor patient safety indicators, clinical protocols and SOPs.
• Manage incident reporting system and conduct RCA CAPA.
• Coordinate clinical audits with consultants and nursing teams.
• Drive CQI projects and monitor KPIs, QIs and dashboards.
• Develop, review and update policies, SOPs and guidelines.
• Plan and deliver training on quality standards, infection control and emergency preparedness.
• Support IPC surveillance, audits and antimicrobial stewardship.
• Maintain quality data, audit findings and compliance reports.
• Present monthly quality performance to leadership.

Skills

NABH standards

Patient safety

Incident management

Clinical protocols

Six Sigma

Lean

RCA

PDSA cycles

Stakeholder management

Communication

Education

Bachelor in Nursing / Allied Health / Life Sciences

Master in Hospital Administration preferred

Job description

Quality Manager

Location: EVEN Hospital, Race Course Road, Bangalore

Department: Quality Patient Safety

Reporting To: Hospital Director / Operations Head

Role Overview

The Quality Manager will be responsible for developing, implementing, and monitoring quality systems that ensure compliance with accreditation standards (NABH), patient safety norms, and internal quality benchmarks. This role requires strong analytical abilities, leadership skills, and self-on experience in hospital quality operations.

Key Responsibilities

1. Accreditation Compliance (NABH / regulatory)

• Lead and manage NABH accreditation and renewal processes.
• Ensure all hospital departments adhere to statutory and regulatory requirements.
• Conduct periodic internal audits, gap assessments, and compliance rounds.

2. Clinical Quality Patient Safety

• Implement and monitor patient safety indicators, clinical protocols, and SOPs.
• Manage incident reporting system (IR, MEs, sentinel events) and conduct RCA CAPA.
• Coordinate Clinical Audit activities with consultants and nursing teams.

3. Quality Improvement

• Drive Continuous Quality Improvement (CQI) projects across clinical and non-clinical departments.
• Conduct root cause analysis and develop action plans for process deviations.
• Monitor KPIs, QIs, and hospital-wide performance dashboards.

4. Policy SOP Management

• Develop, review, and update policies, SOPs, manuals, and guidelines.
• Ensure proper document control as per accreditation standards.

5. Training Capacity Building

• Plan and deliver training on quality standards, patient safety, infection control, and emergency preparedness.
• Conduct mock drills (fire, code blue, disaster, etc.) in coordination with respective teams.

6. Infection Prevention Control (IPC) Coordination

• Support the Infection Control Officer in surveillance, audits, antimicrobial stewardship, and IPC committee activities.
• Ensure compliance to sterilization, biomedical waste, and environmental hygiene standards.

7. Data Management Reporting

• Maintain accurate quality data, QI dashboards, audit findings, and compliance reports.
• Present monthly quality performance to leadership team.

Required Qualifications

Experience

• Bachelor s degree in Nursing / Allied Health / Life Sciences; Master s in Hospital Administration preferred.
• Minimum 3 6 years of experience in hospital quality management.
• Strong understanding of NABH standards , patient safety, incident management, and clinical protocols.
• Familiarity with quality management tools (Six Sigma, Lean, RCA, PDSA cycles).
• Excellent communication, documentation, and stakeholder management skills.

Key Competencies

• Detail-oriented and process-driven
• Strong problem-solving and analytical ability
• Ability to lead cross-functional teams
• Good interpersonal and training skills
• Proactive approach to risk mitigation and patient safety