Quality Manager

Medipharma Konnect; Navsari; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Medipharma Konnect in Navsari, Gujarat seeks a Quality Management Lead to develop, implement, and maintain the hospital's Quality Management System (QMS) across departments.

You will drive NABH/NABL compliance, review policies and SOPs, monitor KPIs, lead internal and external quality audits, perform RCA and CAPA, promote infection control and patient safety, and coordinate with medical, nursing, admin teams to embed continuous improvement.

Qualifications

• Experience in developing and maintaining a Quality Management System (QMS).

Responsibilities

• Develop, implement, and maintain the hospital's QMS.
• Ensure NABH, NABL, and other healthcare quality standards compliance.
• Review and update hospital policies, SOPs, protocols, and quality manuals.
• Monitor adherence to quality indicators and patient safety goals.
• Lead NABH accreditation and surveillance activities.
• Coordinate departmental compliance with accreditation standards.
• Prepare the hospital for internal and external quality audits.
• Monitor clinical quality indicators and patient safety metrics.
• Conduct root cause analysis (RCA) for incidents, adverse events, and sentinel events.
• Implement corrective and preventive actions (CAPA).
• Promote infection control, medication safety, and risk management initiatives.
• Audit and continuous improvement planning across departments.
• Track quality indicators and present improvement plans to senior management.
• Facilitate quality committee meetings and follow up on action plans.

Job description

• Quality Management System Develop, implement, and maintain the hospital''s Quality Management System (QMS).
• Ensure compliance with NABH, NABL, and other applicable healthcare quality standards.
• Review and update hospital policies, SOPs, protocols, and quality manuals.
• Monitor adherence to quality indicators and patient safety goals.
• Accreditation & Compliance Lead NABH accreditation and surveillance activities.
• Coordinate departmental compliance with accreditation standards.
• Ensure compliance with statutory and regulatory requirements.
• Prepare the hospital for internal and external quality audits.
• Clinical Quality & Patient Safety Monitor clinical quality indicators and patient safety metrics.
• Conduct root cause analysis (RCA) for incidents, adverse events, and sentinel events.
• Implement corrective and preventive actions (CAPA).
• Promote infection control, medication safety, and risk management initiatives.
• Audit & Continuous Improvement Plan and conduct internal quality audits across departments.
• Analyze audit findings and ensure timely closure of non-conformities.
• Drive quality improvement projects using quality tools and methodologies.
• Monitor departmental KPIs and recommend process improvements.
• Training & Awareness Conduct quality induction and ongoing training programs for hospital staff.
• Create awareness regarding quality standards, patient safety, and accreditation requirements.
• Support departments in implementing best healthcare practices.
• Documentation & Reporting Maintain quality documentation, audit reports, and accreditation records.
• Prepare monthly quality dashboards, MIS reports, and management review presentations.
• Track quality indicators and present improvement plans to senior management.
• Team Coordination Coordinate with medical, nursing, administrative, and support departments.
• Facilitate quality committee meetings and follow up on action plans.
• Encourage a culture of continuous quality improvement throughout the organization