Quality Assurance Director

Resumeocean; Mumbai; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

Resumeocean in Mumbai is looking for a Senior Quality Assurance leader with 15-25 years of experience in hospital quality leadership. Responsibilities include designing and evaluating quality programs, ensuring compliance with accreditation standards, and guiding performance improvement initiatives. A Bachelor's or Master's Degree in a relevant field is mandatory, along with at least 5 years in quality leadership. The role is full-time and on-site, offering a competitive salary range based on experience.

Qualifications

• Minimum 5–8 years in a hospital quality leadership role.
• Training in ISO, Six Sigma, JCI/NABH standards is highly desirable.

Responsibilities

• Lead the design, implementation, and evaluation of hospital-wide quality and patient safety programs.
• Ensure compliance with national and international accreditation standards.
• Develop and review SOPs, clinical protocols, and policies.
• Conduct internal audits, quality rounds, root cause analysis, and implement corrective actions.
• Guide departments in performance improvement initiatives, KPIs, and benchmarking activities.

Skills

NABH / JCI Accreditation Expertise

Hospital Quality Management System (QMS)

Audit Planning & RCA/Corrective Action Implementation

Clinical Governance & Policy Development

Documentation Control & SOP Management

Quality Training & Capacity Building

ISO 9001 / Six Sigma (Lean or Green Belt preferred)

Education

Bachelor’s or Master’s Degree in Healthcare Administration / Quality Management / Life Sciences / Nursing / MBBS

Postgraduate Diploma in Hospital & Healthcare Management / Quality Management / NABH Assessor Certification

Job description

Overview

Department: Quality and Compliance

Role Category: Senior Leadership – Quality, Accreditation & Regulatory Compliance

Employment Type: Full-time / On-site

Experience Range: 15 to 25 Years (with minimum 5–8 years in a hospital quality leadership role)

Salary Range (INR): ₹35,00,000 – ₹70,00,000 per annum (depending on hospital size, accreditation level, and experience)

Bachelor’s or Master’s Degree in Healthcare Administration / Quality Management / Life Sciences / Nursing / MBBS (Mandatory)

Postgraduate Diploma in Hospital & Healthcare Management / Quality Management / NABH Assessor Certification (Preferred)

Training in ISO, Six Sigma, JCI/NABH standards is highly desirable

Responsibilities

• Lead the design, implementation, and evaluation of hospital-wide quality and patient safety programs
• Ensure compliance with national and international accreditation standards (NABH, JCI, ISO, etc.)
• Develop and review SOPs, clinical protocols, and policies to align with best practices
• Conduct internal audits, quality rounds, root cause analysis (RCA), and implement corrective actions
• Guide departments in performance improvement initiatives, KPIs, and benchmarking activities
• Prepare and present quality reports to senior leadership, audit committees, and regulators
• Facilitate training and awareness sessions on quality, safety, documentation, and infection control
• Coordinate hospital accreditation and reaccreditation processes end-to-end
• Collaborate with clinical and administrative leaders to promote a culture of continuous improvement

Expertise / Capabilities

• NABH / JCI Accreditation Expertise
• Hospital Quality Management System (QMS)
• Audit Planning & RCA/Corrective Action Implementation
• Clinical Governance & Policy Development
• Documentation Control & SOP Management
• Quality Training & Capacity Building
• ISO 9001 / Six Sigma (Lean or Green Belt preferred)

Role / Industry

• Role: Quality Assurance
• Industry Type: Medical Services / Hospital
• Department: Quality Assurance
• Employment Type: Work from office