Quality Control Manager

Firstmeridian Global Services; Navi Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Firstmeridian Global Services is seeking a seasoned QA/QC leader to oversee all quality assurance activities across plant operations in Navi Mumbai. The role focuses on establishing and enforcing robust quality standards and processes to ensure materials and finished products meet customer specifications.

The candidate will drive CAPA and RCA activities, manage audits, and lead continuous improvement initiatives to reduce defects and improve process stability.

Qualifications

• Experience in QA/QC management within manufacturing environments.
• Knowledge of ISO, EPAL standards and quality systems.
• Experience with CAPA and RCA processes.
• Strong documentation, audit and compliance skills.

Responsibilities

• Lead QA and QC activities across plant operations.
• Develop and implement quality standards, procedures, checklists.
• Ensure materials and products meet defined specs.
• Monitor quality throughout manufacturing and resolve issues.
• Lead RCA and CAPA submissions and closure.
• Coordinate with Production, Planning, Maintenance and Dispatch.
• Maintain quality records and audits.
• Drive continuous improvement to reduce rejections and defects.

Skills

Quality Assurance

Quality Control

CAPA

Root Cause Analysis

Audits

Documentation

Job description

Role & responsibilities

• Lead and manage all quality assurance and quality control activities across plant operations.
• Develop, implement, and continuously improve quality standards, inspection procedures, checklists, and quality control processes.
• Ensure incoming raw materials, work-in-progress, and finished goods are inspected and approved in accordance with defined quality standards and customer specifications.
• Monitor product quality throughout the manufacturing process and ensure timely identification and resolution of quality issues.
• Review and approve quality inspection reports, rejection reports, and quality related documentation.
• Lead Root Cause Analysis (RCA) and Corrective and Preventive Action (CAPA) processes for quality failures, customer complaints, and non conformities.
• Monitor closure and effectiveness of CAPA actions and ensure sustainable resolution of quality issues.
• Ensure compliance with customer specifications, ISO requirements, EPAL standards, and other applicable quality requirements.
• Define, monitor, and enforce critical quality parameters including dimensions, moisture content, appearance standards, load requirements, and other product specifications.
• Coordinate with Production, Planning, Maintenance, and Dispatch teams to ensure quality requirements are incorporated into operational processes.
• Establish and maintain quality systems and inspection processes across all plant locations.
• Lead customer quality audits, internal audits, and quality compliance reviews.
• Ensure maintenance and accuracy of quality records, inspection reports, audit records, test results, and compliance documentation.
• Oversee material identification, segregation, traceability and storage practices to protect quality, coordinating with the Supply Chain / Stores team.
• Monitor material handling and storage practices to prevent damage, deterioration, contamination, or quality-related losses.
• Drive continuous improvement initiatives focused on reducing rejections, customer complaints, quality failures, and process variation.
• Develop team capability through quality awareness initiatives.

Daily Operating Activities

• Review incoming material inspection status and quality observations.
• Monitor in-process and finished goods inspection activities.
• Review rejection reports, non-conformities, and customer complaints.
• Conduct quality reviews with Production and Stores teams.
• Verify quality documentation, inspection reports, and compliance records.
• Monitor moisture readings, dimensional checks, and critical quality parameters.
• Track open CAPA actions and follow up on closure.
• Review material segregation, identification, and traceability controls.