Manager QC

E CON PACKAGING; Vapi; On-site; INR 600,000 - 1,200,000; Full time

Job summary

E CON PACKAGING in India is seeking a Quality Assurance Manager to lead quality control across incoming, in-process, and final inspections. You will develop inspection plans, manage audits, and drive improvements with Production and Maintenance teams to reduce defects.

The role requires ensuring compliance with standards, mentoring QC staff, and coordinating with customers and suppliers. The successful candidate will drive CAPA, supervise QC staff, and maintain quality systems and documentation

Responsibilities

• Quality Control Management: Plan, organize, and supervise all incoming, in-process, and final quality inspection activities.
• Quality Control Management: Ensure all products are manufactured in accordance with approved quality standards, customer specifications, and regulatory requirements.
• Quality Control Management: Develop and implement inspection plans, quality procedures, SOPs, and testing methods to improve product quality.
• Quality Control Management: Monitor process quality and ensure timely corrective actions for deviations.
• Process Quality & Product Improvement: Analyze rejection trends, process variations, and quality data to identify improvement opportunities.
• Process Quality & Product Improvement: Work closely with Production and Maintenance teams to reduce rejection, rework, and process losses.
• Customer Quality & Complaint Handling: Investigate customer complaints and ensure timely resolution.
• Customer Quality & Complaint Handling: Coordinate with Production, Sales, and Technical teams to address customer quality concerns.
• Customer Quality & Complaint Handling: Monitor customer complaint trends and implement preventive measures to improve customer satisfaction.
• Customer Quality & Complaint Handling: Support customer audits and quality reviews whenever required.
• Quality Systems & Compliance: Lead internal, external, and customer audits and ensure timely closure of audit observations.
• Quality Systems & Compliance: Maintain quality manuals, SOPs, inspection reports, calibration records, test reports, and all quality documentation.
• Quality Systems & Compliance: Ensure all measuring and testing equipment are calibrated as per schedule.
• Team Leadership & Development: Lead and supervise QC Engineers, Officers, Inspectors.
• Team Leadership & Development: Allocate work, review performance, and provide technical guidance to the quality team.
• Team Leadership & Development: Conduct training programs on quality standards, inspection techniques, testing methods, and quality awareness.
• Team Leadership & Development: Foster a culture of continuous improvement and accountability within the department.
• Cross-Functional Coordination: Coordinate with Production, Maintenance, Purchase, Stores, and Sales departments for quality-related issues.
• Cross-Functional Coordination: Participate in new product development, process validation, and product trials.
• Cross-Functional Coordination: Evaluate supplier quality performance and recommend corrective actions where necessary.
• Cross-Functional Coordination: Support continuous improvement projects aimed at enhancing product quality and manufacturing efficiency.
• Reporting & Analysis: Prepare daily, weekly, and monthly quality reports and MIS.
• Reporting & Analysis: Monitor quality KPIs such as rejection rate, customer complaints, and process capability.
• Reporting & Analysis: Ensure traceability and proper record maintenance for all inspection activities.
• Authorities: Authorize acceptance or rejection of incoming raw materials, in-process products, and finished goods as per quality standards.
• Authorities: Stop production or dispatch in case of critical quality deviations or non-conforming products.
• Authorities: Approve inspection reports, test reports, calibration records, and product release documentation.
• Authorities: Initiate and approve Corrective and Preventive Actions (CAPA) for quality issues.
• Authorities: Recommend process improvements, supplier corrective actions, and quality system enhancements.
• Authorities: Recommend procurement or replacement of quality testing instruments and laboratory equipment.
• Authorities: Escalate critical quality concerns, customer complaints, and audit findings to the Plant Head/Directors.

Job description

Responsibility:

1. Quality Control Management

• Plan, organize, and supervise all incoming, in-process, and final quality inspection activities.
• Ensure all products are manufactured in accordance with approved quality standards, customer specifications, and regulatory requirements.
• Develop and implement inspection plans, quality procedures, SOPs, and testing methods to improve product quality.
• Monitor process quality and ensure timely corrective actions for deviations.

2. Process Quality & Product Improvement

• Analyze rejection trends, process variations, and quality data to identify improvement opportunities.
• Work closely with Production and Maintenance teams to reduce rejection, rework, and process losses.

3. Customer Quality & Complaint Handling

• Investigate customer complaints and ensure timely resolution.
• Coordinate with Production, Sales, and Technical teams to address customer quality concerns.
• Monitor customer complaint trends and implement preventive measures to improve customer satisfaction.
• Support customer audits and quality reviews whenever required.

4. Quality Systems & Compliance

• Lead internal, external, and customer audits and ensure timely closure of audit observations.
• Maintain quality manuals, SOPs, inspection reports, calibration records, test reports, and all quality documentation.
• Ensure all measuring and testing equipment are calibrated as per schedule.

5. Team Leadership & Development

• Lead and supervise QC Engineers, Officers, Inspectors.
• Allocate work, review performance, and provide technical guidance to the quality team.
• Conduct training programs on quality standards, inspection techniques, testing methods, and quality awareness.
• Foster a culture of continuous improvement and accountability within the department.

6. Cross-Functional Coordination

• Coordinate with Production, Maintenance, Purchase, Stores, and Sales departments for quality-related issues.
• Participate in new product development, process validation, and product trials.
• Evaluate supplier quality performance and recommend corrective actions where necessary.
• Support continuous improvement projects aimed at enhancing product quality and manufacturing efficiency.

7. Reporting & Analysis

• Prepare daily, weekly, and monthly quality reports and MIS.
• Monitor quality KPIs such as rejection rate, customer complaints, and process capability.
• Ensure traceability and proper record maintenance for all inspection activities.

AUTHORITIES :

• Authorize acceptance or rejection of incoming raw materials, in-process products, and finished goods as per quality standards.
• Stop production or dispatch in case of critical quality deviations or non-conforming products.
• Approve inspection reports, test reports, calibration records, and product release documentation.
• Initiate and approve Corrective and Preventive Actions (CAPA) for quality issues.
• Recommend process improvements, supplier corrective actions, and quality system enhancements.
• Recommend procurement or replacement of quality testing instruments and laboratory equipment.
• Escalate critical quality concerns, customer complaints, and audit findings to the Plant Head/Directors.