QC Head

Solverminds Solutions & Technologies Pvt Ltd; Chennai District; On-site; INR 2,500,000 - 6,000,000; Full time

Job summary

Solverminds Solutions & Technologies Pvt. Ltd in Chennai Siruseri, India invites an experienced QC Head to lead our quality function. You will define QMS, policies, and roadmaps, aligning with business goals and customer requirements.

The role requires steering large teams, implementing ISO/CMMI/ITIL, and driving defect prevention, audits, and metrics to sustain delivery excellence.

Qualifications

• 20+ years in Quality Assurance, Quality Control and process excellence.
• Proven leadership of large, distributed teams (50–200+).
• Ability to define and execute a quality strategy aligned with goals.
• Experience driving organizational quality transformation programs.

Responsibilities

• Define and implement the organization's QMS and governance.
• Monitor SDLC, Agile, DevOps processes and compliance.
• Ensure release readiness and quality gates across projects.
• Lead internal quality audits and coordinate external certifications.
• Define and track quality KPIs and dashboards.
• Manage customer quality expectations and escalations.
• Lead QA/QC teams and drive continuous improvement initiatives.

Skills

Quality Assurance

Quality Control

Process Excellence

Leadership

Quality Strategy

Tools

ISO 9001

CMMI

ITIL

Six Sigma

Lean

Job description

Solverminds Solutions & Technologies Pvt. Ltd | Full time

QC Head

Chennai Siruseri, India | Posted on 06/11/2026

• Define and implement the organization's Quality Management System (QMS).
  
• Establish quality policies, standards, procedures, and best practices.
  
• Develop quality objectives aligned with business goals.
  
• Drive continuous improvement initiatives across all departments.
  
• Ensure compliance with ISO, CMMI, ITIL, or industry-specific standards.
  
• Lead quality governance reviews and management reporting.
  
• Quality Policy
  
• Quality Framework
  
• Quality Roadmap
  
• Process Compliance Reports
  

2. Process Quality Management

Responsibilities

• Define and monitor process adherence across projects.
  
• Conduct process audits and compliance assessments.
  
• Establish process improvement plans.
  
• Monitor effectiveness of SDLC, Agile, DevOps, and operational processes.
  
• Process Audit Reports
  
• Compliance Scorecards
  
• Process Improvement Plans
  

3. Product & Delivery Quality Assurance

Responsibilities

• Ensure quality controls are integrated throughout the project lifecycle.
  
• Define quality gates and release criteria.
  
• Review project deliverables for quality compliance.
  
• Monitor defect prevention and defect leakage metrics.
  
• Drive root cause analysis for recurring quality issues.
  
• Quality Gate Reviews
  
• Release Readiness Reports
  
• Defect Analysis Reports
  

4. Audit & Compliance Management

Responsibilities

• Plan and execute internal quality audits.
  
• Coordinate external audits and certifications.
  
• Ensure compliance with customer, regulatory, and organizational requirements.
  
• Track audit findings and closure actions.
  
• Internal Audit Reports
  
• CAPA (Corrective and Preventive Action) Reports
  
• Certification Compliance Reports
  

5. Metrics, Reporting & Analytics

Responsibilities

• Define quality KPIs and dashboards.
  
• Monitor quality trends and identify improvement opportunities.
  
• Present quality performance reports to senior management.
  
• Provide actionable insights through quality analytics.
  

Key Metrics

Metric

Description

Defect Leakage
Escaped defects to production

Test Coverage
Functional coverage percentage

Audit Compliance
Process adherence score

Customer Satisfaction
Quality perception

Rework Percentage
Effort spent on corrections

Release Quality Index
Release stability measure

6. Customer Quality Management

Responsibilities

• Manage customer quality expectations.
  
• Address quality escalations and complaints.
  
• Participate in customer audits and reviews.
  
• Drive customer satisfaction improvement initiatives.
  
• Customer Quality Reports
  
• Customer Satisfaction Analysis
  

Responsibilities

• Conduct Root Cause Analysis (RCA) for major incidents.
  
• Implement corrective and preventive actions.
  
• Track effectiveness of implemented actions.
  
• RCA Reports
  
• Preventive Action Plans
  

8. Team Leadership & Capability Building

Responsibilities

• Lead and mentor QA/QC teams.
  
• Conduct performance evaluations.
  
• Promote quality culture across the organization.
  
• Training Plans
  
• Competency Assessment Reports
  
• Team Development Programs
  

Responsibilities

• Drive Lean, Six Sigma, Kaizen, and quality improvement initiatives.
  
• Implement automation in quality processes.
  
• Benchmark industry best practices.
  
• Promote innovation in testing and quality management.
  
• Improvement Initiatives
  
• Automation Roadmaps
  
• Quality Transformation Plans
  

Requirements

Required Skill Set – QC Head (20+ Years Experience)

• 20+ years of experience in Quality Assurance, Quality Control, Process Excellence.
  
• Proven experience leading enterprise-wide quality functions.
  
• Ability to define and execute quality strategy aligned with organizational goals.
  
• Strong leadership experience managing large distributed teams (50–200+ members).
  
• Experience driving organizational quality transformation programs.
  
• Executive decision-making and conflict resolution skills.
  

2. Quality Management & Governance

• Deep understanding of Quality Management Systems (QMS).
  
• Expertise in establishing quality frameworks, policies, standards, and governance models.
  
• Experience in implementing and managing:
  • ISO 9001
    
  • CMMI
    
  • ITIL
    
  • Six Sigma
    
  • Lean methodologies
    
• Strong audit and compliance management experience.
  
• Expertise in CAPA (Corrective and Preventive Actions).
  

3. Delivery & Process Excellence

• Strong understanding of SDLC, Agile, Scrum, Kanban, DevOps, and CI/CD practices.
  
• Experience in project and program quality governance.
  
• Ability to define quality gates and release readiness criteria.
  
• Expertise in process improvement and operational excellence initiatives.
  
• Experience in defect prevention and quality assurance strategies.
  

4. Technical & Digital Quality

• Understanding of:
  • Enterprise Applications
    
  • Cloud Platforms (AWS, Azure, GCP)
    
  • Microservices Architecture
    
  • API Testing
    
  • Test Automation Frameworks
    
  • DevOps Toolchains
    
• Knowledge of performance, security, and reliability testing.
  
• Experience with quality metrics and analytics platforms.
  
• Experience managing executive stakeholders and customer relationships.
  
• Ability to represent quality functions in steering committees and board-level reviews.
  
• Expertise in handling critical escalations and service quality reviews.
  
• Strong experience in:
  • Root Cause Analysis (RCA)
    
  • Risk Assessment
    
  • Problem Management
    
  • Incident Review Governance
    
• Ability to drive preventive quality initiatives across the organization.
  

7. Metrics & Reporting

• Expertise in defining and governing enterprise quality KPIs.
  
• Experience creating executive dashboards and management reports.
  
• Ability to analyze trends and drive continuous improvement programs.
  

8. People & Organizational Development

• Talent management and succession planning.
  
• Coaching and mentoring senior QA managers and quality leaders.
  
• Experience in competency development frameworks.
  

Preferred Certifications

• PMP / PgMP