Quality Consultant - Metrics Council

Tech Mahindra; Pune District; On-site; INR 180,000 - 320,000; Full time

Job summary

Tech Mahindra seeks an enterprise Metrics SME to define and operationalize KPIs for automation-driven delivery environments. You will collect, validate, and analyze metrics across lifecycle stages, using Excel/VBA and Minitab for advanced analysis.

You will design Power BI/Tableau dashboards to support decision making, publish PPBs, PPMs, and forecast models, and ensure compliance with ISO 9001 and CMMI standards.

Qualifications

• Excellent analytical, communication, and stakeholder engagement skills.
• Ability to define KPIs and metrics for automation-driven delivery environments.
• Familiarity with ISO 9001, CMMI and other quality frameworks.

Responsibilities

• Define and operationalize KPIs and metrics for modern automation driven delivery environments.
• Collect, validate, analyze and drive metrics across lifecycle models (Agile, Dev, Testing, Maintenance).
• Perform advanced data analysis using Excel (including VBA) and Minitab.
• Design reports and deploy analytics solutions on Power BI/Tableau to support decision making.
• Publish reports such as PPBs, PPMs, Quality Index, Benchmark Reports and forecast models.
• Ensure alignment with ISO 9001, CMMI and other quality frameworks.
• Collaborate with stakeholders to ensure timely metrics dissemination.
• Identify trends, anomalies and improvement opportunities from metrics data.
• Support internal audits with relevant metrics documentation and insights.
• Preferred credentials include certifications in Quality Management, ATM, Six Sigma, Statistics, or Process Excellence.

Skills

Analytical thinking

Communication

Stakeholder engagement

KPI definition

Lifecycle knowledge

Quality frameworks understanding

Data-driven decisions

Education

Six Sigma

Quality Management Certifications

Tools

Excel VBA

Minitab

Power BI

Tableau

Job description

• Deep understanding of data, metrics, and KPIs, with the ability to define metrics for new age development environments, including automation of data collection
• Proficiency in Microsoft Excel (basic, advanced, and VBA), Minitab
• Hands on experience with data analysis and visualization tools such as Power BI
• Experience in creating Process Performance Baselines (PPBs), building Process Performance Models (PPM), forecasting models, and developing Power BI dashboards
• A Strong grasp of various lifecycle models including development, testing, and managed services
• Familiarity with quality frameworks like ISO 9001, CMMI
• Excellent analytical, communication, and stakeholder engagement skills

Role Scope & Critical Capabilities

• The incumbent will operate as the enterprise Metrics SME with accountability:
• Defining and operationalizing KPIs and metrics for modern, automation driven delivery environments
• Collect, validate, analyze and drive across lifecycle wise metrics delivery models (Agile, Dev, Testing, Maintenance, etc.)
• Advanced data analysis using Excel (including VBA) and Minitab
• Designing report and deploying analytics solutions on Power BI/Tableau to support decision making
• Prepare and publish reports such as PPBs, PPMs, Quality Index, Benchmark Reports and forecast models
Leveraging AI enabled metrics and analytics (value add)
• Ensuring alignment with ISO 9001, CMMI, and other quality frameworks
• Collaborate with stakeholders to ensure timely and accurate metrics dissemination.
• Identify trends, anomalies, and improvement opportunities from metrics data.
• Support internal audits and assessments with relevant metrics documentation and insights.
• Preferred credentials include certifications in Quality Management, ATM, Six Sigma, Statistics, or Process Excellence.