Quality Auditing Manager

Accenture; Bengaluru; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

Accenture in Bengaluru seeks a Quality Auditing Manager to lead customer support quality, resolve escalations and drive process improvements within SLAs. The role involves operational audits to mitigate risks and ensure compliance with anti-corruption, BCM and infosec policies.

You will collaborate with teams to strengthen controls across delivery operations. The position requires 13-18 years of experience in quality management and QA, with flexibility for rotational shifts and a strong focus on

Qualifications

• Quality management and QA focus for audit-driven environments.
• Experience in internal quality audits and compliance.
• Adaptability and quick learning across processes.

Responsibilities

• Manage customer queries and escalations within SLAs.
• Conduct operational audits and ensure delivery quality.
• Understand anti-corruption, BCM and infosec policies and records controls.
• Collaborate with teams to implement process improvements.
• Handle shift rotations as required.
• Interact with peers and supervisors to resolve issues.

Skills

Quality Management

Quality Assurance

Internal Audit QA

Adaptable

Agility to learn

WFM

Education

Any Graduation

Job description

Skill required:

Insurance Services - Insurance Claims

Designation:

Quality Auditing Manager

Qualifications:

Any Graduation

Years of Experience:

13 to 18 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing or resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLAs.
• Quality control is a process by which entities review the quality of all factors involved in production The Operational Audit & Compliance team focuses on auditing and managing effective implementation and delivery of functional processes within operations to mitigate risks.
• The role may require for you to have a good understanding of anti corruption, BCM and infosec policies, records management and contractor controls. The team is responsible for establishing processes to validate the effectiveness and drive improvements wherever required.

What are we looking for?

• Quality Management
• Quality Assurance (QA)
• Internal Audit Quality Assurance
• Adaptable and flexible
• Agility for quick learning
• Workforce Management (WFM)

Roles and Responsibilities:

• In this you are required to do analvsis and solving of lower-complexity problems
• Your day to day interaction is with peers before updating supervisors
• In this role you may have limited exposure with clients and or management
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
• The decisions you make impact your own work and may impact the work of others
• You will be an individual contributor as a part of a team, with a focused scope of wor
• Please note that this role may require you to work in rotational shifts

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.