Quality Assurance Senior Analyst

8102 ASOL-Mumbai STPI Company; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Accenture seeks a Quality Assurance Senior Analyst in Mumbai to lead operational audit and compliance initiatives within our Customer Support domain.

The role requires 5 to 8 years of experience in QA, audits, and process improvement, with strong Excel/PowerPoint skills, adaptability, and teamwork.

Join a global team delivering value across industries and driving risk mitigation and quality improvements.

Qualifications

• Primary skill in Operational Audit & Compliance with QA focus
• Experience in quality auditing and quality management
• Strong Excel and PowerPoint for reports and dashboards
• Excellent written and verbal communication; teamwork

Responsibilities

• Analyze and solve increasingly complex problems.
• Interact with peers within Accenture daily.
• Engage with clients and management as needed.
• Work with minimal daily guidance and some new tasks.
• Impact own work and possibly a small team.
• Rotational shifts may be required.

Skills

Operational Audit & Compliance

Quality Assurance

Quality Auditing

Quality Management

Microsoft Excel

Microsoft PowerPoint

Written and verbal communication

Collaboration and interpersonal skills

Adaptable and flexible

Agility for quick learning

Teamwork

Job description

Skill required: Quality Checks - Operational Audit & Compliance Designation: Quality Assurance Senior Analyst Qualifications:Any Graduation Years of Experience:5 to 8 years

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA s.
• Quality control is a process by which entities review the quality of all factors involved in production
• Audit and manage effective implementation and delivery of functional processes within operations to mitigate risk.
• e.
• g.
• Policies; Anticorruption, BCM, InfoSec, P104, Records Management and Contractor controls.
• Establish processes to audit validate current control effectiveness and drive improvements wherever required.

What are we looking for?

• Primary skill - Operational Audit & Compliance - P3
• Quality Assurance (QA)
• Quality Auditing
• Quality Management
• Adaptable and flexible
• Agility for quick learning
• Written and verbal communication
• Collaboration and interpersonal skills
• Ability to work well in a team
• Microsoft Excel
• Microsoft PowerPoint

Roles and Responsibilities:

• In this role you are required to do analysis and solving of increasingly complex problems.
• Your day to day interactions are with peers within Accenture.
• You are likely to have some interaction with clients and or Accenture management.
• You will be given minimal instruction on daily work tasks and a moderate level of instruction on new assignments.
• Decisions that are made by you impact your own work and may impact the work of others.
• In this role you would be an individual contributor and or oversee a small work effort and or team.
• Please note that this role may require you to work in rotational shifts

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture