Quality Assurance Tech

Aditi Consulting; Hyderabad; On-site; INR 1,964,000 - 3,274,000; Full time

Job summary

Aditi Consulting is seeking an experienced analyst to leverage data to improve customer experience and guide business decisions. You will identify opportunities, develop analyses, and present actionable recommendations to global teams.

Collaboration with business and tech stakeholders is essential to meet requirements and drive process improvements. Responsibilities include managing end-to-end analytics, ensuring key metrics for Experience Excellence Services, and maintaining strong stakeholder

Qualifications

• 3–5 years of experience in Procurement Operations and/or Accounts Payable.
• Experience in P2P in large multi-national organizations is a must.
• Strong stakeholder relationship management focus (internal/external).
• Excellent communication skills—written and oral.
• Proficient in Excel and data presentation.

Responsibilities

• Use data analyses to develop solutions to improve customer experience and guide business decisions.
• Identify and manage analyses to uncover opportunities and present business recommendations.
• Collaborate with business and tech teams to meet requirements.
• Build and manage stakeholder relationships and adapt data solutions; drive controls for projects.
• Ensure metrics for Experience Excellence Services are met and handle customer feedback.

Skills

Data analysis

Stakeholder management

Business requirements

RCA/RPA knowledge

Process improvement

Education

MBA

Bachelor's degree

Tools

Excel

MS Office

Job description

Payrate:

$00.00 - $00.00/hr.

• Use data analyses to develop solutions to improve customer experience and to guide business decision making
• Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations
• Work with business and tech teams to meet business requirements
• Build and manage key stakeholder relationships and adapt existing data and digital solutions/technologies e.g. RCA/ RPA Methodology development. Follow established methods on projects & drive operational controls for all projects and teams
• Ensure critical metrics for the Experience Excellence Services are met. Handle the collection of customer feedback and identify optimization areas. Identify and handle risks in relation to Business Services underpinning business processes
• Lead initiatives to find opportunities, gather high level requirements, perform high level system impact analysis, and work directly with customer teams to identify and develop business cases, and acquire sponsorship. Ensure insights from Experience Analytics is provided to relevant partner
• Responsible for the end-to-end process related to PR creation, Approval and PO Amendments. Primary responsibilities include managing relationships with different stakeholders such as Corp AP, Accounting, Payroll, Vendor Management and global Client employees.
• Performs analysis on weekly and monthly basis on spend data, process inflow, invoice related queries for process improvement areas.
• Prepare process metric by studying data and provide deep dive analysis on major contributors
• Drive effective teamwork, communication, collaboration and commitment across both Global and India teams

Responsibilities:

• Use data analyses to develop solutions to improve customer experience and to guide business decision making
• Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations
• Work with business and tech teams to meet business requirements
• Build and manage key stakeholder relationships and adapt existing data and digital solutions/technologies e.g. RCA/ RPA Methodology development. Follow established methods on projects & drive operational controls for all projects and teams
• Ensure critical metrics for the Experience Excellence Services are met. Handle the collection of customer feedback and identify optimization areas. Identify and handle risks in relation to Business Services underpinning business processes
• Lead initiatives to find opportunities, gather high level requirements, perform high level system impact analysis, and work directly with customer teams to identify and develop business cases, and acquire sponsorship. Ensure insights from Experience Analytics is provided to relevant partner
• Responsible for the end-to-end process related to PR creation, Approval and PO Amendments. Primary responsibilities include managing relationships with different stakeholders such as Corp AP, Accounting, Payroll, Vendor Management and global Client employees.
• Performs analysis on weekly and monthly basis on spend data, process inflow, invoice related queries for process improvement areas.
• Prepare process metric by studying data and provide deep dive analysis on major contributors
• Drive effective teamwork, communication, collaboration and commitment across both Global and India teams

Qualifications:

• Bachelors/Masters (MBA) with 3-5 years of experience in Procurement Operations and/or Accounts Payable
• Experience in P2P in large multi-national organizations is a must
• Strong Stakeholder Relationship Management focus (both Internal / External).
• Strong interpersonal skills — including written and oral communication skills
• Excellent Microsoft Office skills, including a strong working knowledge of Excel
• Problem solving ability and passion for big data
• Excellent communication and data presentation skills

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