Quality Assurance Manager

Stratacent; Pune District; On-site; INR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Flexible working options

Work-life balance culture

Job summary

Stratacent in Pune seeks a QA Manager - Delivery Services to lead cross-functional teams across QA and IT services, ensuring high performance, governance, and continuous improvement.

The ideal candidate has a strong background in IT services delivery, client-facing experience, and a track record of end-to-end software delivery lifecycle management. This role blends strategic leadership with hands‑on management and a focus on quality metrics.

Qualifications

• Bachelor's or master's degree in computer science, IT, engineering, or related discipline.
• 10+ years in IT services including 5+ years in Delivery roles and 3+ years in people management.
• Strong QA and Data support background with experience in test management, automation tools, and quality metrics.
• Proven experience in managing geographically distributed teams.

Responsibilities

• Lead and manage cross-functional teams, including QA engineers, Data engineers, support teams, and delivery professionals.
• Mentor and develop team members through coaching, performance reviews, and growth planning.
• Resolve interpersonal and performance issues to maintain team harmony and effectiveness.
• Manage and monitor IT service delivery performance against SLAs and KPIs.
• Collaborate with engineering and delivery teams to ensure service quality and defect‑free releases.

Skills

Delivery management

QA tools

Data engineering

Agile methodologies

Stakeholder comms

Education

Bachelor's or Master's in Computer Science/IT/Engineering

Tools

JIRA

TestRail

Selenium

Cloud platforms (AWS/Azure/GCP)

Job description

Position: QA Manager - Delivery Services

Experience: 8+ years

Location: Pune

Shift Time:- 2PM-11PM IST / 3PM-12AM IST

Job Summary:

We are seeking a highly experienced Technical Manager with a strong foundation in IT Services Delivery and support. The ideal candidate has transitioned from a Delivery role, bringing deep operational insight, client-facing expertise, and a track record of managing end-to-end software delivery lifecycles. This role blends strategic leadership with hands‑on management of teams across QA and IT services, ensuring high performance, strong governance, and continuous improvement.

Key Responsibilities:

Leadership & People Management:

• Lead and manage cross-functional teams, including QA engineers, Data engineers, support teams, and delivery professionals.
• Build a high-performance team culture focused on accountability, innovation, and continuous improvement.
• Mentor and develop team members through coaching, performance reviews, and growth planning.
• Resolve interpersonal and performance issues to maintain team harmony and effectiveness.

Transition from Delivery to People Management:

• Leverage delivery experience to align team objectives with business goals.
• Apply delivery insights to optimize team efficiency, resource planning, and execution.
• Bridge the gap between project execution and operational stability by fostering collaboration across departments.

IT Services & Operations Oversight:

• Manage and monitor IT service delivery performance against SLAs and KPIs.
• Collaborate with engineering and delivery teams to ensure service quality and defect‑free releases.

Process and Performance Optimization:

• Drive process improvements using metrics and data‑driven decision‑making.
• Ensure compliance with ITIL/ISO/SOC standards in service operations.
• Establish strong governance frameworks for delivery, testing, and support processes.

Required Qualifications:

• Bachelor's or master's degree in computer science, Information Technology, Engineering, or related discipline.
• 10+ years of experience in IT services, including 5+ years in Delivery roles and 3+ years in people management.
• Strong QA and Data support background with experience in test management, automation tools, and quality metrics.
• Proven experience in managing geographically distributed teams.

Technical & Professional Skills:

• Proficient in delivery management tools, QA tools (e.g., JIRA, TestRail, Selenium), Data Engineering tool
• Understanding of Agile, Scrum, and DevOps methodologies.
• Working knowledge of cloud platforms (AWS, Azure, or GCP) is a plus.

Preferred Certifications:

• ITIL Foundation or Intermediate
• PMP, PRINCE2, or Agile Certification (Scrum Master, SAFe)

Soft Skills:

• Strong stakeholder and client communication skills.
• Ability to translate business needs into operational goals.
• Conflict resolution, team building, and change management skills.
• Strategic thinking with a hands‑on attitude.

What We Offer:

• A leadership role with real influence on team growth and delivery success.
• Opportunities for long‑term career development in a global IT services environment.
• Flexible working options and a culture that values work‑life balance.