Technical Manager-QA

Stratacent; Pune District; On-site; INR 2,400,000 - 4,200,000; Full time

Job summary

Stratacent seeks an experienced People Manager with a strong IT services delivery background to lead cross-functional teams across QA and data engineering. The role blends strategic leadership with hands-on management of delivery professionals to drive high performance, governance, and continuous improvement.

Based in Pune area with global delivery reach, you will translate business needs into operational goals, optimize resource planning, and ensure smooth collaboration across departments while

Qualifications

• Bachelor's or Master's in computer science, IT, engineering, or related field.
• 10+ years in IT services, incl. 5+ years in Delivery and 3+ years in people mgmt.
• Strong QA and data support background with test management and metrics.
• Experience managing geographically distributed teams.

Responsibilities

• Lead cross-functional teams including QA, data engineers, and delivery staff.
• Build a high-performance culture focused on accountability and improvement.
• Mentor team members through coaching and performance reviews.
• Resolve issues to maintain harmony and effectiveness.
• Align delivery objectives with business goals and optimize resource planning.
• Oversee IT service delivery against SLAs and KPIs.

Skills

Delivery management

QA tools

Data engineering

Agile & DevOps

Distributed teams

Education

Bachelor's or Master's in CS/IT/Engineering

Tools

JIRA

TestRail

Selenium

Automation tools

Job description

Working hours: 2pm to 11pm and 3pm to 12am

Job Type: Full-Time

Work Schedule: Full-time, 5 days a week

Job Summary:

We are seeking a highly experienced People Manager with a strong foundation in IT Services Delivery and support. The ideal candidate has transitioned from a Delivery role, bringing deep operational insight, client-facing expertise, and a track record of managing end-to-end software delivery lifecycles. This role blends strategic leadership with hands-on management of teams across QA and IT services, ensuring high performance, strong governance, and continuous improvement.

Key Responsibilities:

Leadership & People Management:

• Lead and manage cross-functional teams, including QA engineers, Data engineers, support teams, and delivery professionals.
• Build a high-performance team culture focused on accountability, innovation, and continuous improvement.
• Mentor and develop team members through coaching, performance reviews, and growth planning.
• Resolve interpersonal and performance issues to maintain team harmony and effectiveness.

Transition from Delivery to People Management:

• Leverage delivery experience to align team objectives with business goals.
• Apply delivery insights to optimize team efficiency, resource planning, and execution.
• Bridge the gap between project execution and operational stability by fostering collaboration across departments.

IT Services & Operations Oversight:

• Manage and monitor IT service delivery performance against SLAs and KPIs.
• Collaborate with engineering and delivery teams to ensure service quality and defect-free releases.

Process and Performance Optimization:

• Drive process improvements using metrics and data-driven decision-making.
• Ensure compliance with ITIL/ISO/SOC standards in service operations.
• Establish strong governance frameworks for delivery, testing, and support processes.

Required Qualifications:

• Bachelor's or master's degree in computer science, Information Technology, Engineering, or related discipline.
• 10+ years of experience in IT services, including 5+ years in Delivery roles and 3+ years in people management.
• Strong QA and Data support background with experience in test management, automation tools, and quality metrics.
• Proven experience in managing geographically distributed teams.

Technical & Professional Skills:

• Proficient in delivery management tools, QA tools (e.g., JIRA, TestRail, Selenium), Data Engineering tool
• Understanding of Agile, Scrum, and DevOps methodologies.
• Working knowledge of cloud platforms (AWS, Azure, or GCP) is a plus.

Preferred Certifications:

• ITIL Foundation or Intermediate
• PMP, PRINCE2, or Agile Certification (Scrum Master, SAFe)

Soft Skills:

• Strong stakeholder and client communication skills.
• Ability to translate business needs into operational goals.
• Conflict resolution, team building, and change management skills.
• Strategic thinking with a hands-on attitude.

Company Profile

Stratacent is a Global IT Consulting and Services firm, headquartered in Jersey City, NJ, with global delivery centres in Pune and Gurugram plus offices in USA, London, Canada and South Africa. We are a leading IT services provider focusing on Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their transformation journey and provide services around Information Security, Cloud Services, Data and AI, Automation, Application Development and IT Operations.

URL - http://stratacent.com

Employee Benefits:

Stratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factors.