Delivery Manager (IT Services)

Unidel Group; Pune District; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

Unidel Group is seeking a Delivery Manager for IT Services in Pune, India. This role involves end-to-end management of multiple IT engagements, ensuring high service quality and customer satisfaction.

The ideal candidate will have 12–18 years of experience, strong leadership skills, and a proven track record in managing large global teams.

Qualifications include a Bachelor’s degree in Engineering or related fields and familiarity with ITIL processes.

Qualifications

• 12–18 years of experience in IT Services delivery managing large-scale global engagements.
• Experience leading and managing teams of 50+ members across geographies.
• Strong understanding of ITIL processes and service management frameworks.

Responsibilities

• Own and manage end-to-end service delivery across multiple IT service lines.
• Lead, mentor, and manage large cross-functional delivery teams.
• Drive service transition and improvement initiatives.
• Oversee delivery financials including budgets and revenue assurance.

Skills

Leadership

Stakeholder Management

Infrastructure Management Services

Application Development & Maintenance

Managed Services

Financial Acumen

ITIL Processes

Multi-vendor Environment

Communication

Education

Bachelor’s degree in Engineering, E&TC, Computer Science, or related field

Tools

ITIL

PMP

Prince2

Agile Certifications

Job description

• Designation - Delivery Manager- IT Services
• Qualification - Bachelor’s degree in engineering, E&TC, Computer Science, or related field
• Location - Pune
• Experience - 12-18 Years

JOB Description:

The Delivery Manager – IT Services will be responsible for end-to-end delivery management of multiple IT engagements for global customers. The role requires strong leadership experience in managing large, multi-skilled teams delivering Infrastructure Management, Application Development, and Managed Services, ensuring high service quality, customer satisfaction, and operational excellence.

Key Responsibilities:

• Own and manage end-to-end service delivery across multiple IT service lines including Infrastructure Management, Application Development, and Managed Services.
• Lead, mentor, and manage large cross-functional delivery teams across onshore/offshore/global delivery models.
• Ensure adherence to SLAs, KPIs, and contractual commitments while driving continuous improvement.
• Act as the primary point of contact for global customers, managing stakeholder expectations and governance forums.
• Drive service transition, stabilization, and transformation initiatives for new and existing engagements.
• Oversee resource planning, capacity management, utilization, and cost optimization.
• Manage delivery financials including budgets, margins, forecasting, and revenue assurance.
• Identify delivery risks and implement proactive mitigation strategies.
• Ensure compliance with ITIL, ISO, security, and quality standards.
• Collaborate closely with Sales, Pre-Sales, and Account Management teams for solutioning, renewals, and growth opportunities.
• Support talent development, performance management, and succession planning within delivery teams.

Required Skills & Experience:

• 12–18 years of overall experience in IT Services delivery, with proven experience managing large-scale global engagements.
• Strong hands-on experience in:
  • Infrastructure Management Services (IMS)
  • Application Development & Maintenance (ADM)
  • Managed Services
• Demonstrated experience in managing teams of 50+ members across geographies.
• Strong understanding of ITIL processes, service management frameworks, and delivery governance.
• Experience working with global customers across US, Europe, and APAC regions.
• Strong financial acumen with experience managing delivery P&L, margins, and cost controls.
• Excellent stakeholder management, communication, and escalation-handling skills.
• Proven ability to lead delivery in matrix and multi-vendor environments.

Preferred Qualifications:

• Bachelor’s degree in Engineering, E&TC, Computer Science, or related field.
• ITIL / PMP / Prince2 / Agile certifications preferred.
• Experience in cloud, digital transformation, or automation initiatives is a plus.