Quality Assurance (Claims), Kroll Settlement Administration

Kroll; Mumbai; On-site; INR 400,000 - 500,000; Full time

Job summary

Kroll is seeking a Junior Analyst in Mumbai to support QA activities for claims administration. The role involves data entry, claim review, audits, and generating quality-focused insights.

You will work with a project team to uphold SOPs, communicate findings, and drive process improvements. The ideal candidate will demonstrate strong communication, analytical thinking, and a collaborative mindset, contributing to high-quality client service within a global firm known for integrity and rigorous

Qualifications

• Attention to detail in quality checks and data review.
• Strong analytical skills to identify trends and issues in quality processes.
• Clear, concise written and verbal communication for team collaboration.
• Proactive problem-solving and ability to propose actionable improvements.
• Solid technical proficiency for data handling and process evaluation.

Responsibilities

• Conduct detailed analysis to identify trends, issues, and areas for improvement in quality management process.
• Perform quality checks for various processes to ensure adherence to established SOPs.
• Create feedback mechanism to cascade the feedback and improve domain knowledge.
• Support updating and maintaining quality standards and procedures.
• Foster a culture of continuous improvement, identifying inefficiencies and suggesting enhancements to processes.
• Analyze test results and produce comprehensive reports detailing findings and recommending actionable improvements.

Skills

Attention to Detail

Analytical Skills

Communication Skills

Problem-Solving Abilities

Technical Proficiency

Job description

Quality Assurance (Claims), Kroll Settlement Administration

Settlement Administration

Settlement Administration | Mumbai, India | 21014875

The Junior Analyst will be part of the operations team, supporting a project team with all operational tasks related to quality including but not limited to Data Entry, Claim Review, and audits. The ideal candidate will have excellent verbal and written communication skills, be consultative and solution-oriented, and be capable of managing multiple priorities. The Junior Analyst must be a team player, committed to fostering a team environment and building cooperation between team members to provide the highest quality service to clients.

The day-to-day responsibilities include but is not limited to:

Conduct detailed analysis to identify trends, issues, and areas for improvement in quality management process.

Perform quality checks for various processes to ensure adherence to established SOP’s.

Create feedback mechanism to cascade the feedback and improve domain knowledge.

Support updating and maintaining quality standards and procedures.

Foster a culture of continuous improvement, identifying inefficiencies and suggesting enhancements to processes.

Analyze test results and produce comprehensive reports detailing findings and recommending actionable improvements.

Brainstorming Testing Processes - Creativity in developing and refining testing processes is vital. This includes design tests that assess product or service quality, efficiency, and performance.

Analytical Skills

Attention to Detail

Communication Skills

Problem-Solving Abilities

Technical Proficiency

About Kroll

In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business. We value the diverse backgrounds and perspectives that enable us to think globally. As part of One team, One Kroll, you’ll contribute to a supportive and collaborative work environment that empowers you to excel.

Kroll is the premier global valuation and corporate finance advisor with expertise in complex valuation, disputes and investigations, M&A, restructuring, and compliance and regulatory consulting. Our professionals balance analytical skills, deep market insight and independence to help our clients make sound decisions. As an organization, we think globally—and encourage our people to do the same.

Kroll is committed to equal opportunity and diversity, and recruits people based on merit.