Quality Assurance Associate

8113 ASOL- Bangalore 7 SEZ Company; Bengaluru; On-site; INR 350,000 - 520,000; Full time

Job summary

Accenture is seeking a Quality Assurance Associate to strengthen our Customer Support vertical. You will handle quality checks, audits and ensure compliance while resolving customer queries within SLAs.

You will also audit and manage effective implementation of functional processes across policies, anti-corruption, BCM and infosec, records management, and contractor controls, establishing improvements where needed.

Qualifications

• Customer support and QA oriented role requiring strong written and verbal communication.
• Ability to manage queries, escalations and complaints within SLAs.
• Experience or comfort with quality control, audits and compliance processes.

Responsibilities

• Solve routine problems largely through precedent and guidelines.
• Interact with your team and direct supervisors on daily tasks.
• Receive detailed instruction and perform assigned tasks with focused scope.
• Role may require rotational shifts.

Skills

Quality analysis

Quality assurance (QA)

Quality auditing

Written and verbal communication

Commitment to quality

Adaptable and flexible

Ability to perform under pressure

Agility for quick learning

Education

Any Graduation

Job description

Skill required: Quality Checks - Operational Audit & Compliance Designation: Quality Assurance Associate Qualifications:Any Graduation Years of Experience:1 to 3 years

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing and resolving customer queries, handling escalations and complaints from dissatisfied customers, and providing the best possible resolutions. You will also be responsible for closing fault and complaints within SLAs.
• Quality control is a process by which entities review the quality of all factors involved in production.
• Audit and manage effective implementation and delivery of functional processes within operations to mitigate risks. E.g. Policies, Anti-corruption, BCM and infosec, P104, records management, and contractor controls.
• Establish processes to audit or Validate current control effectiveness and drive improvements wherever required.

What are we looking for?

• Quality Analysis
• Quality Assurance (QA)
• Quality Auditing
• Written and verbal communication
• Commitment to quality
• Adaptable and flexible
• Ability to preform under pressure
• Agility for quick learning

Roles and Responsibilities:

• In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your expected interactions are within your own team and direct supervisors.
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instructions on new assignments.
• The decisions that you make would impact your own work.
• You will be an individual contributor as part of a team, with a predetermined, focused scope of work.
• Please note that this role may require you to work in rotational shifts Any Graduation About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture