QUALITY ANALYST L2

Wipro; Bengaluru; Presencial; INR 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Wipro in Bengaluru is seeking a Central Quality Analyst to conduct quality audits and analytics across multiple areas defined by the central quality team, supporting project teams to improve client satisfaction.

The role focuses on audits, dashboards, RCA, and driving process compliance; you will generate reports, provide guidance, and help minimize client escalations through timely insights and standardized quality norms.

Formación

• Mandatory skills: Service Enablement.

Responsabilidades

• Conduct process quality audits as per plan.
• Prepare findings and share with account/project leadership weekly.
• Conduct root cause analysis (RCA) for top errors.
• Coordinate refresher trainings and calibrations for client changes.
• Automate report generations and provide dashboards/insights for central quality and delivery teams.

Conocimientos

Service Enablement

Descripción del empleo

The purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfaction

Job description

Role Purpose

The purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfaction

Do

1. Conduct process quality audits as per plan

• Conduct various process audits as per guidelines and SPO s defined in QMS
• Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required
• Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA)
• Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes

2. Conduct analysis, report generation and process compliance in different areas like metrics office, CAG, Process Definition

• Ensure processes to be followed in Wipro in terms of all quality norms in the areas of project management and highlight potential risks
• Provide insights and process guidance to the projects as per the need
• Prepare timely dashboards, reports, insights and share with the central quality and delivery teams to ensure minimum client escalation
• From time to time highlight any critical escalations where the central quality team s intervention is required in any BU project team
• Automate the report generations etc to ensure minimization of non-value added tasks, ensuring maximum utilization of existing platforms and their increased adoption

Deliver

No.Performance ParameterMeasure

1. Quality Standards

• Timely generation of reports, dashboards, insights to the respective team
• Accuracy of the data
• Feedback from the project teams on the insights
• Quality of insights shared with the team

Mandatory Skills: Service Enablement.

Experience: 5-8 Years.

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