Quality Analyst L1

Wipro; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

A leading IT services firm in India is seeking a Quality Analyst to conduct process audits and analyses. The ideal candidate has 3-5 years of experience in quality assurance, demonstrating strong analytical and communication skills. The role involves preparing reports, providing process insights, and ensuring compliance with quality norms across projects. This full-time position offers the opportunity to contribute to higher client satisfaction.

Qualifications

• 3-5 years of experience in quality assurance or auditing.
• Familiarity with quality norms and project management processes.

Responsibilities

• Conduct process quality audits as per plan.
• Prepare findings and share with the leadership.
• Analyze error trends and conduct root cause analysis.
• Provide insights and process guidance to projects.
• Automate report generation to minimize non-value tasks.

Skills

Process quality audits

Root cause analysis

Analytics skills

Process compliance

Report generation

Communication skills

Job description

Job Description

Role Purpose

The purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfaction

Responsibilities

• Conduct process quality audits as per plan
  • Conduct various process audits as per guidelines and SPO’s defined in QMS
  • Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required
  • Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA)
  • Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes
• Conduct analysis, report generation and process compliance in different areas like metrics office, CAG, Process Definition
  • Ensure processes to be followed in Wipro in terms of all quality norms in the areas of project management and highlight potential risks
  • Provide insights and process guidance to the projects as per the need
  • Prepare timely dashboards, reports, insights and share with the central quality and delivery teams to ensure minimum client escalation
  • From time to time highlight any critical escalations where the central quality team’s intervention is required in any BU project team
  • Automate the report generations etc to ensure minimization of non-value added tasks, ensuring maximum utilization of existing platforms and their increased adoption

Deliverables

1. Quality Standards

• Timely generation of reports, dashboards, insights to the respective team
• Accuracy of the data
• Feedback from the project teams on the insights
• Quality of insights shared with the team

Experience

Experience: 3-5 Years.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Quality Assurance

Industries

IT Services and IT Consulting