Quality Analyst - Domestic

TP; Gurugram District; On-site; INR 450,000 - 600,000; Full time

Job summary

TP in Gurugram, Haryana is seeking a Quality Analyst to conduct audits, implement QC processes, and collaborate across teams to drive improvements in customer satisfaction. The role emphasizes data-driven analysis, coaching, and maintaining quality metrics.

The ideal candidate will have at least 2 years of quality analysis experience, strong knowledge of QMS principles, and excellent communication and analytical skills to meet deadlines in a fast-paced environment.

Qualifications

• Minimum 2 years of experience in quality analysis or related field.
• Strong knowledge of quality management principles and practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and organizational skills with attention to detail.
• Experience working with call monitoring software and other quality tools.

Responsibilities

• Conduct thorough quality audits to ensure compliance with industry standards and company policies.
• Develop and implement effective quality control processes to enhance customer satisfaction.
• Collaborate with cross-functional teams to identify areas for improvement and implement changes.
• Analyze data and trends to identify patterns and opportunities for quality improvement.
• Provide coaching and feedback to team members to improve performance and adherence to quality standards.
• Develop and maintain quality metrics and reports to track progress and performance.

Skills

Quality management

Communication

Analytical skills

Problem solving

Organizational skills

Call monitoring software

Quality tools

Tools

Call monitoring software

Quality tools

Job description

Roles and Responsibility

• Conduct thorough quality audits to ensure compliance with industry standards and company policies.
• Develop and implement effective quality control processes to enhance customer satisfaction.
• Collaborate with cross-functional teams to identify areas for improvement and implement changes.
• Analyze data and trends to identify patterns and opportunities for quality improvement.
• Provide coaching and feedback to team members to improve performance and adherence to quality standards.
• Develop and maintain quality metrics and reports to track progress and performance.

Job Requirements

• Minimum 2 years of experience in quality analysis or a related field.
• Strong knowledge of quality management principles and practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and organizational skills with attention to detail.
• Experience working with call monitoring software and other quality tools.