QUALITY ANALYST L3

Wipro; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Wipro Limited in Hyderabad invites a Quality Analyst L3 to perform quality audits and analytics across projects, supporting client satisfaction by enforcing process quality. You will generate timely dashboards and insights, share findings with account leadership, identify error trends, conduct root-cause analyses, and help teams implement corrective actions.

Role requires collaboration with cross-functional teams, adherence to QMS guidelines, and proactive identification of risks to ensure

Qualifications

• Experience: 8-10 years in network operations or quality audit roles.

Responsibilities

• Conduct quality audits as per plan.
• Prepare findings and share with account/ project leadership daily/weekly/monthly as required.
• Conduct weekly analysis to identify error trends and perform root cause analysis (RCA) for top 2 errors.
• Create timely dashboards, reports, and insights for central quality and delivery teams to minimize client escalations.

Skills

Network Operations - Utilities

Job description

Job Title

QUALITY ANALYST L3

City: Hyderabad State/Province: Telangana

Posting Start Date: 10/31/26

Company

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfaction

• Conduct process quality audits as per plan
• Conduct various process audits as per guidelines and SPO s defined in QMS
• Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required
• Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA)
• Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes
• Conduct analysis, report generation and process compliance in different areas like metrics office, CAG, Process Definition
• Ensure processes to be followed in Wipro in terms of all quality norms in the areas of project management and highlight potential risks
• Provide insights and process guidance to the projects as per the need
• Prepare timely dashboards, reports, insights and share with the central quality and delivery teams to ensure minimum client escalation
• From time to time highlight any critical escalations where the central quality team s intervention is required in any BU project team
• Automate the report generations etc to ensure minimization of non-value added tasks, ensuring maximum utilization of existing platforms and their increased adoption

DeliverNo.Performance ParameterMeasureQuality StandardsTimely generation of reports, dashboards, insights to the respective teamAccuracy of the dataFeedback from the project teams on the insightsQuality of insights shared with the team

Skills

Mandatory Skills: Network Operations - Utilities .Experience: 8-10 Years

About the company

Invent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Equal Opportunity

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.