QUALITY ANALYST L3

Wipro; Hyderabad; Presencial; INR 800.000 - 1.200.000; Jornada completa

Descripción de la vacante

Wipro Limited is seeking a central quality analyst to conduct quality audits, perform analytics, and support project teams in delivering high client satisfaction. The role emphasizes adherence to quality norms, timely dashboards, and process improvements within a large technology services environment in India.

The position involves evaluating processes, generating insights, and guiding project teams through data-driven quality initiatives, with a focus on reducing escalations and driving

Formación

• Conduct process quality audits as per plan.
• Prepare findings and share with leadership daily/weekly/monthly.
• Conduct root cause analysis for top errors.
• Automate report generation to minimize non-value added tasks.

Responsabilidades

• Ensure processes to be followed in terms of quality norms and highlight risks in project management.
• Provide insights and process guidance to projects as needed.
• Prepare timely dashboards and reports and share with central quality and delivery teams to minimize client escalations.
• Highlight critical escalations requiring central quality intervention in BU projects.
• Automate report generations to improve efficiency and adoption.

Conocimientos

Quality audits

Analytics

Dashboards

Process compliance

Descripción del empleo

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfaction

Do

1. Conduct process quality audits as per plan

• Conduct various process audits as per guidelines and SPO s defined in QMS
• Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required
• Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA)
• Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes

2. Conduct analysis, report generation and process compliance in different areas like metrics office, CAG, Process Definition

• Ensure processes to be followed in Wipro in terms of all quality norms in the areas of project management and highlight potential risks
• Provide insights and process guidance to the projects as per the need
• Prepare timely dashboards, reports, insights and share with the central quality and delivery teams to ensure minimum client escalation
• From time to time highlight any critical escalations where the central quality team s intervention is required in any BU project team
• Automate the report generations etc to ensure minimization of non-value added tasks, ensuring maximum utilization of existing platforms and their increased adoption

Deliver

No. Performance Parameter Measure

1. Quality Standards

• Timely generation of reports, dashboards, insights to the respective team
• Accuracy of the data
• Feedback from the project teams on the insights
• Quality of insights shared with the team

Mandatory Skills: Network Operations - Utilities.Experience: 8-10 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.