QUALITY ANALYST L2

Wipro; Pune District; Presencial; INR 700.000 - 950.000; Jornada completa

Descripción de la vacante

Wipro Limited in Pune, Maharashtra invites applications for a Quality Analyst L2. You will conduct quality audits and analytics to support project teams, ensuring higher client satisfaction and adherence to QMS guidelines.

You will collaborate with central quality and delivery teams to generate insights and dashboards, aiming to minimize non-value added tasks and maximize platform adoption. The role emphasizes monitoring audit results, identifying error trends, performing RCA for top errors, and

Formación

• Experience with Salesforce QA automation frameworks and testing tools.
• Understanding of QA processes and quality management systems.

Responsabilidades

• Conduct process quality audits as per plan
• Conduct various process audits as per guidelines and SPOs defined in QMS
• Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required
• Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA)
• Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes
• Conduct analysis, report generation and process compliance in different areas like metrics office, CAG, Process Definition
• Ensure processes to be followed in Wipro in terms of all quality norms in the areas of project management and highlight potential risks
• Provide insights and process guidance to the projects as per the need
• Prepare timely dashboards, reports, insights and share with the central quality and delivery teams to ensure minimum client escalation
• From time to time highlight any critical escalations where the central quality team s intervention is required in any BU project team
• Automate the report generations etc to ensure minimization of non-value added tasks, ensuring maximum utilization of existing platforms and their increased adoption

Conocimientos

Salesforce QA Automation

Descripción del empleo

Job Title

QUALITY ANALYST L2

Location

City: Pune, State/Province: Maharashtra

Company

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfaction1.

Responsibilities

• Conduct process quality audits as per plan
• Conduct various process audits as per guidelines and SPO s defined in QMS
• Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required
• Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA)
• Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes
• Conduct analysis, report generation and process compliance in different areas like metrics office, CAG, Process Definition
• Ensure processes to be followed in Wipro in terms of all quality norms in the areas of project management and highlight potential risks
• Provide insights and process guidance to the projects as per the need
• Prepare timely dashboards, reports, insights and share with the central quality and delivery teams to ensure minimum client escalation
• From time to time highlight any critical escalations where the central quality team s intervention is required in any BU project team
• Automate the report generations etc to ensure minimization of non-value added tasks, ensuring maximum utilization of existing platforms and their increased adoption

Performance Parameters

• MeasureQuality Standards
• Timely generation of reports, dashboards, insights to the respective team
• Accuracy of the data
• Feedback from the project teams on the insights
• Quality of insights shared with the team

Mandatory Skills

• Salesforce QA Automation
• Experience: 5-8 Years

Company Vision and Culture

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Equal Opportunity Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process.

Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.