QUALITY ASSURANCE (QA) LEAD L3

Wipro; Dadri; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Wipro Limited is seeking a Quality Assurance Lead L3 in Noida, Uttar Pradesh. The role focuses on ensuring process quality and compliance through audits, training, and process improvements, while coordinating with external auditors and internal teams.

The position emphasizes building an internal talent pool, driving performance reviews, and leading a team to deliver high-quality outcomes for clients across accounts.

Qualifications

• Quality Assurance experience is required.
• 8–10 years of experience in QA is preferred.

Responsibilities

• Track and review the process quality through audits.
• Develop audit plans per SOP and allocate reviews to analysts.
• Monitor audits to ensure compliance with plan.
• Review audit data to assess account quality and identify error trends.
• Prepare reports for internal leadership and clients.
• Identify best practices and drive deployment with delivery teams.
• Coordinate with external auditors (CMMI or onsite) and internal teams to develop SOPs and compliance registers.
• Drive training within the account to maintain process quality.
• Conduct root cause analysis to identify training interventions.
• Conduct monthly trainings and deploy various methods to reduce errors.
• Develop training reports for key stakeholders, including clients.
• Support incoming new processes and upskill the team as needed.

Skills

Quality Assurance

Job description

QUALITY ASSURANCE (QA) LEAD L3

City: Noida

State/Province: Uttar Pradesh

Posting Start Date:11/1/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Role Purpose

The purpose of this role is to ensure compliance and quality of the process within an account.

Responsibilities

• Track and review the process quality through audits
• Develop audit plan as per SOP and allocate reviews to the analysts
• Monitor to ensure that the audits are being conducted as per plan
• Review the audit data across the account to review the account performance on quality parameters, identify the error trends
• Prepare reports for review for the internal leadership as well as client
• Identify the best practices and work with the delivery team to deploy for improvement
• Ensure compliance part of the process by front-ending with the external auditors CMMIE or any onsite audits, coordinating with the internal teams and working with SDH and AH to develop SOPs and compliance registers as required for the audits.
• Drive training within the account to ensure process quality is maintained
• Conduct Root Cause Analysis of the errors to identify the training intervention to bridge the gap
• Conduct monthly trainings based on the error types identified in the process audits
• Deploy various training methods (classroom based, web based etc) to develop the skill and reduce error rates
• Develop the training reports and share with the key stakeholders including the client twice a week.
• Support the incoming new process
• For an existing client, support the any new process addition by ensuring online process training is conducted for the agents, agents have the necessary skill and access is granted to them on applications required
• For any new process outside the account, support the team in identifying the skill, availability of skill within DOP or avenues for upskilling the team to support the new process
• Effective Team Management
• Resourcing
• Hire adequate and right resources for the team
• Talent Management
• Ensure adequate onboarding and training for the team members to enhance capability & effectiveness
• Build an internal talent pool and ensure their career progression within the organization
• Manage team attrition
• Drive diversity in leadership positions
• Performance Management
• Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
• Ensure that the Performance Nxt is followed for the entire team
• Employee Satisfaction and Engagement
• Lead and drive engagement initiatives for the team
• Track team satisfaction scores and identify initiatives to build engagement within the team
• DeliverNo.Performance ParameterMeasureProcess PerformanceMeet quality parameters in the accountTrainings conductedTimeliness in reportingComplianceAudit reportsCompliance in auditsTeam ManagementTeam attrition %, Employee satisfaction score

Mandatory Skills

Quality Assurance

Experience: 8-10 Years

Equal Opportunity

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.