QUALITY ANALYST L1

Wipro; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Wipro Limited in Bengaluru, India is seeking a central quality analyst to conduct quality audits and analytics across projects, enabling higher client satisfaction and consistent delivery. The role emphasizes data-driven insights and adherence to QMS guidelines to drive process improvement while supporting multiple service lines.

You will partner with project teams and the central quality function to monitor metrics, perform RCA on top errors, and automate report generation to save time while

Qualifications

• 3–5 years of experience in quality analytics.
• Experience with TestCafe is mandatory.
• Strong analytical and reporting skills.

Responsibilities

• Conduct process quality audits as per plan.
• Prepare findings and share with account/project leadership on daily/weekly/monthly as required.
• Conduct weekly analysis to identify error trends and perform RCA on top 2 errors.
• Communicate changes from the client and conduct refresher trainings to bridge skill gaps.
• Prepare timely dashboards, reports, insights and share with central quality and delivery teams to ensure minimal client escalation.
• Automate report generations to minimize non-value added tasks and increase adoption of existing platforms.

Skills

TestCafe

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfaction

Do

1. Conduct process quality audits as per plan

• Conduct various process audits as per guidelines and SPO s defined in QMS
• Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required
• Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA)
• Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes

2. Conduct analysis, report generation and process compliance in different areas like metrics office, CAG, Process Definition

• Ensure processes to be followed in Wipro in terms of all quality norms in the areas of project management and highlight potential risks
• Provide insights and process guidance to the projects as per the need
• Prepare timely dashboards, reports, insights and share with the central quality and delivery teams to ensure minimum client escalation
• From time to time highlight any critical escalations where the central quality team s intervention is required in any BU project team
• Automate the report generations etc to ensure minimization of non-value added tasks, ensuring maximum utilization of existing platforms and their increased adoption

Deliver

No. Performance Parameter Measure

1. Quality Standards

• Timely generation of reports, dashboards, insights to the respective team
• Accuracy of the data
• Feedback from the project teams on the insights
• Quality of insights shared with the team

Mandatory Skills: TestCafe.Experience: 3-5 Years.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at [e-mail].