Quality Analyst (Collections Process)

Elevateprimesolutions; Bengaluru; On-site; INR 350,000 - 480,000; Full time

Job summary

Elevateprimesolutions in Bengaluru, India, is urgently seeking a Quality Analyst for the Collections/Recovery process. The role focuses on monitoring and evaluating collection interactions and ensuring compliance with process standards in a recovery environment.

The ideal candidate should have 2–4 years of experience in collections or recovery, proficiency in English plus regional languages, and a track record of conducting quality audits and driving improvements in customer handling.

Qualifications

• 2–4 years of experience in Collections/Recovery domain.
• Experience monitoring and evaluating collection interactions.
• Ensures compliance with process standards.

Responsibilities

• Monitor and evaluate collection/recovery calls for quality compliance.
• Ensure adherence to process guidelines and regulatory standards.
• Conduct quality audits and provide feedback to agents.
• Identify gaps in performance and suggest improvements.
• Maintain quality reports and documentation.
• Support operations in improving recovery efficiency and customer handling.

Skills

English

Telugu

Tamil

Kannada

Hindi

Education

PUC / Any Degree

Job description

Job Summary

We are urgently hiring a Quality Analyst for the Collections/Recovery process. The role requires experience in monitoring and evaluating collection interactions and ensuring compliance with process standards in a recovery environment.

Eligibility Criteria

• PUC / Any Degree
• 2–4 years of experience in Collections / Recovery domain only
• Relevant experience in collections or recovery process is mandatory

Required Languages

• English
• Telugu
• Tamil
• Kannada
• Hindi

Key Responsibilities

• Monitor and evaluate collection/recovery calls for quality compliance
• Ensure adherence to process guidelines and regulatory standards
• Conduct quality audits and provide feedback to agents
• Identify gaps in performance and suggest improvements
• Maintain quality reports and documentation
• Support operations in improving recovery efficiency and customer handling