Quality Analyst- Domestic

TP; Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

A leading company in Mumbai is seeking a highly skilled Quality Analyst to join their team. The ideal candidate should have 1-6 years of experience in quality analysis, preferably within a customer service or BPO environment. Responsibilities include monitoring call quality, developing quality control processes, and analyzing data for improvements. Strong analytical and communication skills are essential for this role. Competitive compensation and a dynamic work environment are offered.

Qualifications

• 1-6 years of experience in quality analysis, preferably in a BPO setting.
• Strong knowledge of quality control processes and procedures.
• Ability to adapt to changing priorities and deadlines.

Responsibilities

• Monitor and evaluate call quality for customer service.
• Develop effective quality control processes.
• Analyze data for process improvements.

Skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Attention to detail

Tools

CRM software

Job description

We are looking for a highly skilled and experienced Quality Analyst to join our team in Bengaluru. The ideal candidate will have 1-6 years of experience in quality analysis, preferably in a customer service or BPO setting.

Roles and Responsibility

• Monitor and evaluate call quality to ensure high standards of customer service.
• Develop and implement effective quality control processes to identify areas for improvement.
• Collaborate with team members to provide coaching and feedback on performance.
• Analyze data and trends to identify process improvements and recommend changes.
• Develop and maintain reports to track quality metrics and progress.
• Participate in training and development programs to enhance skills and knowledge.

Job Requirements

• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and interpersonal skills, with the ability to work effectively in a team.
• Ability to adapt to changing priorities and deadlines in a fast-paced environment.
• Strong knowledge of quality control processes and procedures.
• Experience with CRM software and other relevant tools.
• Ability to maintain confidentiality and handle sensitive information with discretion.