Quality Analyst - Collection

Bridgexcel; Pune District; On-site; INR 400,000 - 600,000; Full time

Job summary

Bridgexcel in Pune is seeking a Quality Assurance Auditor with 1–3 years of experience in quality, audit, compliance or operations. You will monitor calls, chats, emails, and cases per QA standards, conduct audits, and prepare QA reports and dashboards, while addressing RBI guidelines and agency SOP compliance.

The role requires strong analytical, communication, and documentation skills, plus proficiency in MS Excel and stakeholder management to support audits and improvement initiatives.

Qualifications

• Graduate with 1–3 years of experience in Quality, Audit, Compliance, or Operations.
• Experience in Collections Quality is mandatory.
• Agency quality handling experience is preferred.
• Strong analytical, communication, and documentation skills.
• Proficient in MS Excel, reporting, and dashboards.
• Good understanding of quality frameworks, compliance standards, and stakeholder management.

Responsibilities

• Monitor calls, chats, emails, and cases as per QA standards.
• Conduct quality audits and provide feedback to agents and team leaders.
• Identify process gaps, compliance issues, and improvement areas.
• Prepare QA reports, scorecards, MIS, and dashboards.
• Handle agency quality audits and ensure adherence to SOPs and compliance guidelines.
• Conduct calibration sessions and track corrective action plans.
• Ensure compliance with RBI guidelines and internal policies.
• Support internal and external audits.
• Must have experience in the Collections process.

Skills

Analytical skills

Communication

Documentation

Stakeholder management

Quality frameworks

Compliance standards

Calibration sessions

Tools

MS Excel

Reporting & dashboards

Job description

Roles & Responsibilities

• Monitor calls, chats, emails, and cases as per QA standards.
• Conduct quality audits and provide feedback to agents and team leaders.
• Identify process gaps, compliance issues, and improvement areas.
• Prepare QA reports, scorecards, MIS, and dashboards.
• Handle agency quality audits and ensure adherence to SOPs and compliance guidelines.
• Conduct calibration sessions and track corrective action plans.
• Ensure compliance with RBI guidelines and internal policies.
• Support internal and external audits.
• Must have experience in the Collections process.

Requirements

• Graduate with 1 year 3 year of experience in Quality, Audit, Compliance, or Operations.
• Experience in Collections Quality is mandatory.
• Agency quality handling experience is preferred.
• Strong analytical, communication, and documentation skills.
• Proficient in MS Excel, reporting, and dashboards.
• Good understanding of quality frameworks, compliance standards, and stakeholder management.