Quality Analyst

Global Services; Thane; In loco; INR 350.000 - 550.000; Tempo pieno

Descrizione del lavoro

Global Services in Maharashtra is seeking a Quality Analyst to ensure top call quality in inbound operations. You will monitor calls, perform audits, analyze metrics and share actionable feedback with the team to drive performance improvements.

The role requires strong analytical skills, keen attention to detail, and clear communication. You will document findings and prepare management reports to support service quality and customer satisfaction.

Competenze

• Strong analytical skills and ability to interpret data.
• Excellent attention to detail in review and reporting.
• Clear written and verbal communication with team members.

Mansioni

• Perform regular call audits to assess quality.
• Analyze call quality metrics and trends for improvements.
• Collaborate with teammates to implement quality initiatives.
• Document findings and prepare reports for management.

Conoscenze

Analytical skills

Attention to detail

Communication

Descrizione del lavoro

We are seeking a dedicated Quality Analyst to join our team in Maharashtra. The ideal candidate will be responsible for ensuring the highest quality standards in our inbound call operations. As a Quality Analyst, you will play a crucial role in monitoring and evaluating call quality, conducting audits, and providing feedback to enhance performance. Your insights will help us maintain exceptional service levels and improve customer satisfaction. Key responsibilities include performing regular call audits, analyzing call quality metrics, and collaborating with team members to implement quality improvement initiatives. You will also be responsible for documenting findings and preparing reports to share with management. The successful candidate will possess strong analytical skills, attention to detail, and the ability to communicate effectively with team members.