Quality Analyst

Home Credit; Ludhiana; On-site; INR 300,000 - 450,000; Full time

Job summary

Home Credit is seeking a Field Audit Call Analyst in Ludhiana, Punjab. The role involves conducting call audits daily and weekly, providing feedback to operators and field executives, and identifying process gaps with corrective inputs.

You will contribute to process improvements, publish timely reports per agreed TAT, and participate in calibration to keep variance under control. Applicants should own a two-wheeler for field visits and possess solid knowledge of NCMS policy, with local

Qualifications

• Location: Ludhiana, Punjab (local candidates preferred).
• Two-wheeler required due to field audits.
• Good knowledge of NCMS policy.

Responsibilities

• Call Audits on a daily/weekly basis.
• Provide feedback to Operators/Field executives.
• Highlight process gaps and share corrective inputs/results.
• Contribute to process improvements.
• Publish the reports on a timely basis and as per the agreed TAT.
• Participate in calibration and ensure that the variance remains under control/within the limit.
• Take briefings regularly based on audit findings.
• Work on bottom quartiles in the process.

Job description

Role & responsibilities:

• Call Audits on a daily/weekly basis
• Feedback to Operators/Field executives
• Highlight process gaps and share corrective inputs/results
• Contribute to process improvements
• Publish the reports on a timely basis and as per the agreed TAT.
• Participate in calibration & ensure that the variance remains under control/within the limit.
• Take briefings regularly based on audit findings
• Work on bottom quartiles in the process

Preferred candidate profile-

1. Location - Ludhiana Punjab (Local candidates would prefer)

2. Should have two wheeler (as this job requires field visit for audit)

3. Should have good knowledge of NCMS policy