Quality Analyst

Niva Bupa; Dadri; On-site; INR 391,000 - 725,000; Full time

Job summary

Niva Bupa in Dadri (Uttar Pradesh) seeks a diligent Training & Quality Analyst to strengthen our knowledge processes in insurance sales. You will study gaps, share feedback, and ensure actions are implemented across partner networks.

The role requires 2+ years in Insurance/Sales, with MBA preferred, and a track record of reporting to stakeholders. You will publish regular accuracy reports and help redefine processes to reduce cycle times.

Qualifications

• Graduate or postgraduate qualification; MBA preferred.
• Experience in Insurance/Sales with 2+ years, preferably managing banks/partners.

Responsibilities

• Study and analyze knowledge process gaps.
• Share feedback effectively.
• Listen to calls to ensure feedback is applied and corrective actions taken.
• Maintain and share regular reports with stakeholders training team.
• Measure scores and take corrective actions accordingly.
• Publish weekly/monthly accuracy reports of the samples monitored.
• Identify gaps and redefine processes to reduce cycle time and delays.

Skills

Feedback

Process analysis

Communication

Education

Graduate or Postgraduate

MBA preferred

Job description

Key Roles Responsibilities:

1. Study and analyze the knowledge process gap.
2. Ability to share the feedback.
3. Listening to the calls ensure that the feedback given was applied and Corrective
   measures were taken.
4. Maintain and share regular reports with the Stakeholders Training team.
5. Measure the scores and take corrective actions accordingly.
6. Publishing weekly\monthly accuracy reports of the samples monitored.
7. Identifying Gaps and redefining the processes and sub processes for reducing cycle
   time and delay.

Key Requirements ? Education Certificates

Graduate Post Graduate qualification, MBA preferred

Key Requirements - Experience Skills

? Have at least 2 years? in Insurance/Sales preferably managing Banks/ Partners??