Quality Analyst

TP; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

TP is seeking a quality professional to monitor and improve operational processes, ensuring compliance with standards and SLAs. You will lead audits, analyze data, and provide actionable insights to drive performance across teams.

The role requires a Bachelor's degree and 2-5 years in QA/QC, with strong analytical, communication, and office software skills. You will collaborate cross-functionally and contribute to training and continuous improvement efforts.

Qualifications

• Bachelor's degree in Business Administration, Quality Management, Engineering, or a related field.
• 2-5 years of experience in Quality Assurance, Quality Control, or Quality Analysis.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
• Strong verbal and written communication skills.
• Ability to analyze data and present actionable insights.

Responsibilities

• Monitor and evaluate operational processes and outputs to ensure compliance with quality standards and company policies.
• Conduct quality audits, reviews, and assessments on a regular basis.
• Analyze performance data and identify trends, gaps, and areas for improvement.
• Provide constructive feedback and coaching to teams based on quality evaluations.
• Prepare quality reports, scorecards, and performance dashboards.
• Collaborate with cross-functional teams to develop and implement quality improvement initiatives.
• Document quality issues and recommend corrective and preventive actions.
• Ensure adherence to regulatory requirements, internal guidelines, and service level agreements (SLAs).
• Participate in calibration sessions to maintain consistency in quality evaluations.
• Support training and knowledge-sharing activities to improve overall team performance.

Skills

Analytical

Problem solving

Attention to detail

Verbal comms

Written comms

Education

Bachelor's degree in Business Administration, Quality Management, Engineering, or related field

Tools

Excel

PowerPoint

Job description

• Monitor and evaluate operational processes and outputs to ensure compliance with quality standards and company policies.
• Conduct quality audits, reviews, and assessments on a regular basis.
• Analyze performance data and identify trends, gaps, and areas for improvement.
• Provide constructive feedback and coaching to teams based on quality evaluations.
• Prepare quality reports, scorecards, and performance dashboards.
• Collaborate with cross-functional teams to develop and implement quality improvement initiatives.
• Document quality issues and recommend corrective and preventive actions.
• Ensure adherence to regulatory requirements, internal guidelines, and service level agreements (SLAs).
• Participate in calibration sessions to maintain consistency in quality evaluations.
• Support training and knowledge-sharing activities to improve overall team performance.

Required Qualifications

• Bachelor's degree in Business Administration, Quality Management, Engineering, or a related field.
• 2-5 years of experience in Quality Assurance, Quality Control, or Quality Analysis.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
• Strong verbal and written communication skills.
• Ability to analyze data and present actionable insights.