Quality Assurance Manager

Manipal Technologies Limited; Udupi district; On-site; INR 600,000 - 800,000; Full time

Job summary

A leading technology company in India is looking for a quality assurance professional to oversee quality processes and drive continuous improvement initiatives. The role includes managing quality complaints, maintaining compliance with ISO standards, and conducting audits. Candidates should have strong knowledge of QA/QC processes and ISO standards, with a collaborative attitude towards fostering teamwork and ensuring operational efficiency. This role offers an opportunity to contribute to quality standards and enhance overall production processes.

Qualifications

• Knowledge of ISO standards (ISO 9001, ISO 14001).
• Strong understanding of QA/QC processes, standards, and methodologies.
• Knowledge of FMEA (Failure Mode and Effects Analysis).
• Proficiency in quality inspection techniques and sampling plans.
• Ability to conduct internal and external audits.

Responsibilities

• Understand end-to-end production processes and drive continuous improvement.
• Coordinate with production team to ensure quality.
• Handle internal and external quality complaints.
• Maintain a tracker for complaints and follow-ups.
• Ensure QA/QC processes comply with audit standards.
• Optimize processes for quality and efficiency.
• Conduct audits to verify quality standards.
• Train and support the QC team.
• Lead continuous improvement activities.
• Assess operator performance regularly.
• Maintain 5S practices.
• Build relationships with stakeholders.
• Foster teamwork and collaboration.
• Maintain confidentiality.
• Undertake additional responsibilities.

Skills

Knowledge of ISO standards (ISO 9001, ISO 14001)

Strong understanding of QA/QC processes

Knowledge of FMEA

Proficiency in quality inspection techniques

Ability to conduct internal and external audits

Job description

Responsibilities

• Understand end-to-end production processes and drive continuous improvement initiatives.
• Coordinate with the production team to ensure consistent quality across all activities.
• Handle and resolve all internal and external quality-related complaints.
• Maintain a comprehensive tracker/MIS for all complaints, actions taken, and follow-ups.
• Ensure QA/QC processes comply with all relevant audit and industry standards.
• Optimize processes as needed to improve quality and operational efficiency.
• Conduct audits across departments to verify quality standards and 5S compliance.
• Train, guide, and support the QC team to meet organizational goals.
• Lead and promote continuous improvement activities (Kaizen).
• Assess operator performance regularly and provide feedback.
• Maintain and promote 5S practices across the workplace.
• Build and maintain strong relationships with internal and external stakeholders.
• Foster teamwork, efficiency, and a collaborative work environment.
• Maintain confidentiality in all aspects of the job.
• Undertake any additional responsibilities assigned by management.

Technical/Functional Proficiency Required

• Knowledge of ISO standards (ISO 9001, ISO 14001, etc.)
• Strong understanding of QA/QC processes, standards, and methodologies
• Knowledge of FMEA (Failure Mode and Effects Analysis)
• Proficiency in quality inspection techniques and sampling plans
• Ability to conduct internal and external audits