QA Lead

Bridgestone - Global Capability Center; Bengaluru; Hybrid; INR 3,000,000 - 4,600,000; Full time

Job summary

Bridgestone - Global Capability Center is hiring a Test Lead to oversee Quality Engineering across 6+ delivery pods in Retail & Enterprise applications. The role focuses on testing strategy, release readiness, and governance for SAP-integrated platforms, POS systems, and related enterprise apps.

You will lead a team of 15 QA professionals, drive automation adoption, and provide executive-level testing dashboards. Strong communication and stakeholder management are essential.

Qualifications

• Bachelor’s degree in computer science, engineering, information technology, or related field.
• 12+ years in software testing and quality assurance.
• 5+ years leading QA teams and enterprise testing programs.
• Proven experience testing across multiple Agile teams and pods.
• Experience leading teams of 10-15+ QA resources.
• Strong experience with Retail Operations, POS, or enterprise apps.
• Experience with SAP ECC / SAP S/4HANA and SAP-integrated environments.
• Expertise in API, integration, and end-to-end testing.
• Experience with Agile Scrum, SAFe, or similar methodologies.
• Hands-on with JIRA, ADO, or similar tools.

Responsibilities

• Lead, mentor, and develop a team of 15+ QA professionals across multiple Agile pods.
• Define testing strategy and governance across a portfolio of initiatives.
• Oversee release planning, test execution, and go-live readiness.
• Provide visibility into testing progress with quality metrics and risks.
• Coordinate testing across business, technology, and vendor teams.

Skills

Test leadership

Quality Engineering

Release management

Stakeholder communication

Enterprise application testing

API & integration testing

Agile / SAFe

JIRA / ADO

RetaiI/ POS testing

Education

Bachelor’s degree in Computer Science or related field

Tools

JIRA

Azure DevOps (ADO)

SAP

SAP ECC / SAP S/4HANA

Job description

Test Lead Retail & Enterprise Applications

Overview

We are seeking an experienced and strategic Test Lead to lead Quality Engineering and Testing within our Global Capability Center (GCC). This role will oversee testing across 6+ Agile delivery pods, managing a team of approximately 15 QA professionals supporting Retail Operations, POS, Inventory, Merchandising, Supply Chain, and SAP-integrated applications.

The ideal candidate will have strong experience in test leadership, release management, stakeholder communication, and enterprise application integration testing. This individual will define testing strategy, drive release readiness, establish quality governance, and ensure successful delivery across a portfolio of business-critical initiatives.

Key Responsibilities

Quality Leadership & Delivery Management

• Lead, mentor, and develop a team of 15+ QA professionals across multiple Agile pods.
• Establish testing standards, governance processes, and quality metrics across the portfolio.
• Manage QA resourcing, capacity planning, performance, and team growth.
• Drive continuous improvement and promote a quality-first culture.

Test Strategy & Portfolio Management

• Define and execute portfolio-level test strategies covering functional, integration, regression, UAT, end-to-end, and non-functional testing.
• Oversee testing activities across multiple projects, releases, and delivery teams.
• Manage test environments, dependencies, defects, risks, and issue resolution.
• Provide visibility into testing progress, quality metrics, and key risks.

Release Planning & Governance

• Lead release planning, test execution, release readiness reviews, and go-live activities.
• Define quality gates, entry/exit criteria, and release sign-off recommendations.
• Coordinate testing efforts across business, technology, and vendor teams.
• Support production validation and post-release verification.

Retail & Enterprise Application Testing

Lead testing across Retail and Store Operations platforms, including POS Systems, Inventory Management, Pricing & Promotions, Loyalty Programs, Order Management, Payments, Omnichannel Retail Processes.

• Ensure successful end-to-end validation of business processes across retail and SAP ecosystems.
• Oversee API, integration, batch, and middleware testing involving SAP and third-party applications.

Stakeholder Management

• Act as the primary QA lead for business and technology stakeholders.
• Provide regular updates on testing status, release readiness, risks, and mitigation plans.
• Facilitate defect triage, quality reviews, and release governance meetings.
• Deliver executive-level reporting through quality dashboards and KPIs.

Continuous Improvement

• Drive adoption of automation, shift-left testing, and quality engineering best practices.
• Establish and monitor KPIs such as test coverage, defect leakage, release stability, automation coverage, and production defects.
• Continuously improve testing efficiency, release predictability, and product quality.

Required Qualifications

• Bachelor’s degree in computer science, Engineering, Information Technology, or a related field.
• 12+ years of experience in Software Testing and Quality Assurance.
• 5+ years of experience leading QA teams and enterprise testing programs.
• Proven experience managing testing across multiple Agile teams, products, or delivery pods.
• Experience leading teams of 10-15+ QA resources.
• Strong experience with Retail Operations, POS, or enterprise business applications.
• Experience with SAP ECC, SAP S/4HANA, or SAP-integrated environments.
• Strong expertise in API, integration, and end-to-end testing.
• Experience with Agile Scrum, SAFe, or similar delivery methodologies.
• Hands-on experience with JIRA, Azure DevOps (ADO), or similar tools.
• Strong understanding of release management, quality governance, and testing best practices.
• Excellent communication, leadership, stakeholder management, and problem-solving skills.