PS CS Japan

Crimson Interactive Pvt. Ltd; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Crimson Interactive Pvt. Ltd. is seeking a Sr.

Business Associate Client Services to manage daily client and inter-team interactions, focusing on inquiries for service quotations and related queries. The role emphasizes continual learning and self-development within a technologically driven environment that engages with international clients. The position involves CRM management, stakeholder coordination, and contributing to client satisfaction through proactive communication and process

Qualifications

• Experience in client servicing or customer support is desirable.
• Excellent communication and interpersonal skills for interactions with clients and teams.
• Ability to handle inquiries, manage CRM data, and coordinate with multiple teams.

Responsibilities

• Process client inquiries via website forms and emails daily and follow up to confirm inquiries.
• Address client queries around quotations and orders to ensure service SLA and smooth flow.
• Analyze client feedback and assist CS Managers on CRM initiatives and campaigns.
• Identify potential clients and convert them into sales opportunities.
• Collaborate with project, marketing, and academic editors to ensure client satisfaction.

Job description

Sr. Business Associate Client Services is a highly responsible role. The incumbent will be involved in daily client and inter team interactions and working on client inquiries for service quotations, related queries first hand. Thus, the position is challenging and is ideal for those interested in continual learningand self-development in the work role.

We are looking for candidates who would enjoy working in a challenging environment and interact with professionals on an international level, who have the enthusiasm and ambition to be part of a Client Servicing team that delivers high-quality services and who want to be part of an organization where technology is the core of everything that is done.

Key Responsibilities:

• Process client inquiries received via website forms and emails on a daily basis. Follow up with these pending inquires on a daily basis to ensure the inquiries get confirmed as well.
• Address all client queries around these quotations, resolve their concerns before and after confirming the order in order to ensure their questions are answered and the service SLA and flow is smooth. These queries can be via email as well as phones (both incoming and outgoing calls.)
• Customer relationship management (CRM). Analyse client feedbacks from time to time and assist the CE (Client Experience team) and the CS Managers on various CRM initiatives.
• Identify potential clients and successfully them into a sale opportunity to increase sales
• Conduct competitor analysis and assist marketing team and CS Managers in positioning, marketing, and development of older services as well as launching new services from the perspective of Japanese cultural acceptance and client voice gathered from the daily interactions
• Play an active role in not only meeting but also exceeding client satisfaction
• Communicate and coordinate with the team of project managers, marketing managers and academic editors to ensure client satisfaction
• Efficiently hande information management that maintains client records, project details and tracking of their project’s progress.
• Work in collaboration with the Project Management Team, Quality Team and Payments and Indian CS team members
• Work in collaboration with the Marketing team for implementation of campaigns and strategies