Associate - Client Servicing - Native Japanese based out of India

Crimson Interactive Pvt. Ltd; Mumbai Suburban; On-site; INR 600,000 - 800,000; Full time

Job summary

A leading language solutions provider in Mumbai is seeking an Associate - Client Servicing to manage client relationships and support internal teams. The ideal candidate will be a Native Japanese speaker with basic English skills and a background in client servicing. Responsibilities include addressing client queries, guiding on service positioning, and exceeding client satisfaction. This role is suitable for candidates eager to work in a multicultural environment.

Qualifications

• 0–3 years of experience in the service industry with client interaction.
• Ability to work in a multicultural team environment.
• Flexibility to adapt to various projects based on client requirements.

Responsibilities

• Address client queries and resolve client feedback.
• Support internal teams with client queries.
• Assist CRM team in various initiatives.

Skills

Native Japanese

Basic English

Customer relationship management

Multitasking

Education

Bachelor’s degree

Job description

Overview

Associate - Client Servicing - Native Japanese based out of India. Job Location: Mumbai (India). Job Description: Business Associate/Sr. Business Associate - Client Services. Department: Ulatus.

Crimson Interactive is an ISO-certified organization (ISO 9001:2008) providing Japanese and English language solutions to customers globally. Our brands deliver services in three professional areas: Editing (www.enago.jp), Translation (www.ulatus.jp), Transcription (www.voxtab.jp). We have a strong corporate presence in Japan (http://www.crimsonjapan.co.jp/). We have served more than 40,000 clients and are proud to be amongst the top three editing company in Japan. Since our inception in 2005, we have moved from strength to strength and now have a team of several hundred translators operating all over the globe. We also successfully partnered with Japan’s largest Academic Publisher, Maruzen, and the second largest publisher in the world, Dai Nippon Publishing (DNP), for their editorial and translation needs. Crimson is a company where cultures across boundaries thrive together. We have Japanese, Chinese, Koreans, Taiwanese, and Indians working for a common objective. We have clients in various geographies—Japan, China, Taiwan, Germany, Korea, the US, UK, etc. Please do visit http://www.crimsoni.com/crimson-videos.htm to watch some videos about “Life at Crimson” and “Expats working at Crimson”. Please do visit http://www.enago.jp/japanstaff/ to know more about employment at Crimson Interactive.

Responsibilities

• Address client queries and resolve client feedback
• Provide guidance and information as per client requirements
• Interacting and supporting the internal teams on client queries
• Customer relationship management (CRM) - assist CRM team in various CRM initiatives
• Identify potential clients and convert them to increase sales
• Provide advice on positioning, marketing, and development of our services from the perspective of Japanese cultural acceptance
• Play an active role in not only meeting but also exceeding client satisfaction
• Handling client queries via phone & emails (incoming & outgoing)

Qualifications

• Should have at least a bachelor’s degree in any field
• 0–3 years of experience in the service industry, in a role that requiring regular client interaction (Client Servicing/Marketing/CRM/PR functions preferred)
• Native Japanese with Basic English and traditional Japanese writing skills
• Multitasking and flexibility to work across various projects based on client requirement
• Eagerness to work in a multicultural/team environment