Client Service Representative

Binated Inc.; Pune District; On-site; INR 167,000 - 279,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Provident Fund

5 Days Work Week

Leave Encashment

Job summary

Binated Inc. in Pune is seeking a Customer Service Representative (CSR) to deliver accurate, timely support for client accounts.

The role spans customer queries, order processing, data management, and back-office activities across email, phone, and chat channels. You will work as an extension of the client's team, adhering to procedures, SLAs, and quality standards while coordinating with internal and external stakeholders to ensure timely responses and documentation.

Qualifications

• Excellent written and verbal communication skills.
• Ability to understand customer requirements and provide accurate assistance.
• Proficiency with MS Office and Google Workspace.
• Commitment to accuracy and customer satisfaction.

Responsibilities

• Provide customer service and back-office support via email, phone, chat, or other channels.
• Respond professionally to inquiries from customers, clients, vendors, or internal teams.
• Process orders, quotations, and administrative documents with accuracy.
• Enter and maintain data in client systems and track transactions.
• Follow established procedures and meet SLA targets.

Skills

Time management

SLA adherence

SOP compliance

Communication

Tools

Microsoft Office

Google Workspace

Job description

The Customer Service Representative (CSR) provides customer service, administrative, and operational support based on the requirements of the assigned client account or project. The responsibilities may vary depending on the nature of the process and may include customer query resolution, sales support, order processing, data management, vendor coordination, email support, call handling, and other back-office activities.

The CSR works as an extension of the client’s team and is expected to deliver accurate, timely, and professional support while following client-specific procedures, quality standards, and service-level expectations.

• Provide customer service and operational support through email, telephone, chat, or other communication channels, depending on the assigned process.
• Respond professionally to customer, client, vendor, or internal stakeholder enquiries.
• Understand queries or service requests and provide appropriate information, assistance, or resolution.
• Support sales representatives or client teams with administrative and operational activities.
• Create, update, and maintain quotations, estimates, presentations, reports, orders, and other business documents as required.
• Enter, review, and maintain customer, order, transaction, and service-related information in the client’s systems.
• Process orders, requests, cases, tickets, or other assigned transactions in accordance with established procedures.
• Communicate with customers, suppliers, vendors, or other stakeholders to obtain required information and provide updates.
• Monitor the progress of assigned requests, orders, or cases and complete timely follow-ups.
• Maintain accurate notes, status updates, documentation, and records in the relevant systems.
• Identify potential errors, delays, customer concerns, or process issues and elevate them to the appropriate team member.
• Coordinate with internal teams and client stakeholders to ensure that tasks are completed within the required timelines.
• Meet established productivity, quality, response-time, and service-level targets.
• Follow client-specific standard operating procedures, data-security requirements, and quality standards.
• Attend process training, team meetings, feedback sessions, and refresher training as required.
• Adapt to changes in client processes, systems, priorities, and business requirements.
• Perform other customer service, administrative, or operational responsibilities assigned as part of the project.

What we're looking for

• Good written and verbal communication skills.
• Professional and customer-focused approach.
• Strong attention to detail and commitment to accuracy.
• Ability to understand customer requirements and provide appropriate assistance.
• Good organizational, time-management, and follow-up skills.
• Ability to manage multiple tasks and changing priorities.
• Basic problem-solving and decision-making abilities.
• Ability to work independently and collaboratively within a team.
• Willingness to learn new processes, systems, and client requirements.
• Ability to follow documented procedures and work instructions.
• Basic proficiency in Microsoft Office, Google Workspace, or similar business applications.
• Ability to maintain confidentiality and handle client and customer information responsibly.
• Flexibility to work across different accounts or projects based on business requirements.

Skills

• time management
• SLA
• SOP
• communication

What we offer

• Health Insurance
• Paid Time Off
• Provident Fund
• 5 Days Work Week
• Leave Encashment

A person on the hiring team reads every application, not a filter.