Property Manager

K Raheja Corp; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

K Raheja Corp is seeking an experienced Building Operations Manager in Mumbai to oversee end-to-end facilities management across multiple premises. You will lead client relationships, coordinate with outsourced teams, ensure SLAs, manage budgets, and drive maintenance programs while ensuring compliance and cost efficiency.

This role demands strategic planning, proactive issue resolution, and adherence to safety and building standards.

Responsibilities

• Build client relationships and understand client needs.
• Implement CRM processes, schedule meetings, track action points and closures.
• Oversee move-in/move-out inspections, asset verification and repairs.
• Ensure service delivery and smooth operations across all premises.
• Govern operating budgets and control expenses.
• Manage overall building operations with outsourced teams.
• Coordinate with cluster SMEs for guidance on governance.
• Ensure outsourced teams meet SLAs, track SLA/MIS/MMR schedules.
• Identify shortfalls, document issues, and drive corrective actions.
• Improve efficiency by reducing costs while boosting productivity.
• Plan day-to-day operations and strategic development for buildings.
• Ensure statutory and legal compliance for buildings.
• Plan future development aligning with business objectives.
• Plan and implement preventive maintenance with outsourced teams.
• Plan end-of-life equipment replacements with Technical SME.
• Track helpdesk requests and close complaints with corrective actions.
• Review and approve plans for handling client requests.
• Assist clients with space planning and cost estimation while maintaining standards.
• Support AR tasks including CAM, rent collection and disputes.
• Review and approve monthly utility billings and collections.
• Oversee physical property management and maintenance.
• Oversee ME services operations: power, water, AC, lifts, etc.
• Respond to emergency breakdowns per contingency plans.

Job description

Job Description

• Building client relationship, understanding identifying client needs.
• Implementation of defined CRM process, scheduling meeting, keeping a track of action points closure of the same
• Handling Move in and Move Outs- the manager is responsible for inspecting the unit, checking for damages. Responsible for Asset verification, repairing damages if any.
• Will be responsible for service delivery to all the clients as per requirement. Ensure smooth running of all services in the premises.
• Efficient governance of assign operational budget keeping the expenses under tolerance
• Shall manage the entire building operations in co-ordination with outsourced team
• Synching with cluster SME for any kind of guidance, troubleshooting clarity on governance checks
• Ensure service delivery by outsourced team as per SLAs. Making sure that SLA, MIS MMR are scheduled as per defined frequency
• Short falls in service identified by SMEs, documenting the same and highlighting to outsourced team manager with corrective actions to ensure non repeat of the short falls.
• To focus on using best business practice to improve efficiency, by reducing operating costs while increasing productivity.
• Shall be responsible for strategic planning and day-to-day operations, particularly in relation to buildings and premises.
• Shall be responsible for all statutory and legal compliances for all his buildings.
• Planning for future development in line with strategic business objectives; managing and leading change to ensure minimum disruption to core activities.
• Shall be responsible for planning and getting implemented all preventive maintenance activities through outsourced team, with least disruption to business and client service.
• Shall be responsible for planning end of life replacement of equipments in consultation with Technical SME.
• Keep track of completion of all helpdesk service requests from clients all complaints to be closed with corrective actions to prevent recurrence of the client complaint.
• Review /suggest / approve plans and procedures for handling complaints or requests from building Clients or occupants
• Assist Clients, prospective Clients, and the building owners in space planning and estimating costs while maintaining established building standards
• Assist team with accounts receivable including late fees, CAM collection /reconciliations,(ensure optimal cash flow by setting a date to collect rent each month and strictly enforcing ) defaults, and disputes
• Review / approve monthly utility billings to Clients and ensure timely collection of the same.
• Responsible for the physical management of the property, including regular maintenance and emergency repairs. May include/engage contractors to get the job done.
• Regularly inspect Client spaces, public, mechanical, and ground areas to ensure property maintenance and cleanliness.
• Responsible for operation of ME Services (Power, Water, AC, Lifts, FPS, STP), cleaning, Waste Management, Pest control, Gardening, Physical Security, Traffic parking management, Food Court Management, AMC management
• Shall be responsible for attending to all emergency breakdowns in his buildings, as per contingency plans.