Assistant Manager - Facility Management Responsibilities Incharge - Facility Management O&M Building Operations Management:
- Oversee daily operations of the property, ensuring all activities are carried out efficiently.
- Ensure proper functioning of utilities, including electrical, plumbing, HVAC systems, and fire safety equipment.
- Horticulture Maintenance: Supervise landscaping and horticultural activities to maintain the aesthetic appeal of the property.
- Coordinate with vendors or teams to ensure timely care of plants, lawns, and other green areas.
- Billing and Vendor Coordination: Manage billing processes, including utility bills, maintenance fees, and other associated costs.
- Ensure timely collection of payments from tenants and service providers.
- Facility Maintenance: Conduct regular inspections to identify maintenance needs and address them promptly.
- Supervise housekeeping, security, and other on-site teams to ensure adherence to quality standards.
- Tenant Management: Address tenant concerns and resolve complaints to ensure high satisfaction levels.
- Act as the primary point of contact for tenants regarding operational matters.
- Compliance and Safety: Ensure all activities are compliant with safety regulations and statutory requirements.
- Maintain accurate records for audits and inspections.
- Team Coordination: Supervise on-site staff, including housekeeping, security, and maintenance personnel.
- Ensure all teams perform their duties effectively and maintain high service standards.
- Reporting and Documentation: Maintain records of maintenance schedules, complaints, and billing.
- Provide regular reports to senior management on property performance and operational status.
P&L Management
- Own and manage the Profit & Loss (P&L) for the assigned business/function, ensuring achievement of revenue, profitability, and margin targets.
- Drive annual budgeting, forecasting, and business planning in alignment with organizational objectives.
- Monitor revenue, operating expenses, project costs, margins, and overall financial performance against approved budgets.
- Identify opportunities for cost optimization, revenue enhancement, and profitability improvement.
- Conduct periodic financial reviews and analyze variances against budget/forecast, initiating corrective actions where required.
- Ensure effective working capital and cash-flow management , including receivables, payables, and cost controls.
- Establish and track key financial and operational KPIs/MIS for effective management decision-making.
- Partner with Finance and other functions to ensure accurate financial reporting and appropriate financial controls.
Compliance Responsibilities
- Ensure adherence to all applicable statutory, regulatory, legal, and organizational policies relevant to the business/function.
- Maintain compliance with internal SOPs, delegation of authority, financial controls, and governance frameworks .
- Ensure timely completion of required statutory filings, licenses, approvals, renewals, and regulatory documentation, as applicable.
- Coordinate with Legal, Finance, Taxation, Secretarial, and other relevant stakeholders to address compliance requirements and risks.
- Support internal and external audits and ensure timely closure of audit observations and corrective/preventive actions.
- Identify potential financial, operational, contractual, and regulatory risks and implement appropriate mitigation measures.
- Maintain accurate documentation and records to ensure audit readiness and regulatory compliance .
- Promote a strong culture of ethics, governance, accountability, and compliance across the team.
Key Stakeholders - Internal
- Finance Team
- Security Team
- Safety Construction Team
- Projects Team
Key Stakeholders - External
- Government Bodies
- Police
- Tenants/ Customers
- DISCOM Vendors