Project Manager - US Process

Cynet Systems; Dadri; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Cynet Systems in Noida (India) is seeking an experienced Project Manager – AI Annotation Operations to lead large-scale AI data annotation programs for enterprise clients. You will manage a distributed contractor workforce across the US, coordinate with recruiting, quality and client stakeholders, and ensure timely delivery, quality, SLAs and high customer satisfaction in a US shift (EST).

The role demands hands-on delivery, robust resource planning, workforce management, and clear communication

Qualifications

• 6–8 years of Project Management experience.
• Minimum 2 years managing contingent or contractor-based workforces.
• Proven experience managing remote US-based teams from an offshore delivery centre.
• Experience working in US shift environments supporting North American clients.
• Strong background in resource management, workforce planning, scheduling, utilisation tracking, and capacity management.
• Experience managing SOW-based engagements and delivery compliance.
• Hands-on experience with contractor management or workforce platforms such as TalentDesk, Deel, Upwork Enterprise, or similar platforms.
• Excellent written and verbal English communication skills with experience leading client-facing meetings independently.

Responsibilities

• Own end-to-end delivery of AI annotation projects from kickoff through successful completion.
• Create project plans, assign work, monitor progress, and ensure milestones are achieved within agreed timelines.
• Track project health, risks, dependencies, and escalations while providing regular status updates to internal leadership and clients.
• Serve as the primary point of contact for US-based clients and independently lead client meetings and operational discussions.
• Ensure projects meet delivery, quality, SLA, and productivity targets.
• Monitor workforce utilisation, capacity planning, attendance, and replacement planning to ensure uninterrupted delivery.
• Manage contractor onboarding, NDA completion, documentation, and operational readiness.

Skills

Project management

Remote team management

US shift experience

English communication

Client-facing meetings

Job description

Project Manager AI Annotation Operations

Join an award‑winning and talented organisation that delivers world‑class workforce solutions. Working within a vibrant and passionate team of over 350 recruitment and sales professionals, you will bring your energy and enthusiasm to help grow the firm by building a sales pipeline and facilitating inspiring conversations with potential clients that will foster and lead to exciting new partnerships.

About the Role

We are seeking an experienced, execution‑driven Project Manager – AI Annotation Operations to lead large‑scale AI data annotation programs supporting enterprise clients.

Operating during US shift hours, the Project Manager will manage a distributed workforce of contractors across the United States while collaborating closely with recruiting, quality, and client stakeholders to ensure timely delivery, operational excellence, and customer satisfaction. The ideal candidate combines strong project management expertise with resource planning, workforce management, and hands‑on experience delivering AI annotation, data labelling, or Human‑in‑the‑Loop (HITL) projects.

Location

Noida

Shift

US Shift (EST)

Key Responsibilities

1. Project Delivery & Client Management

• Own end‑to‑end delivery of AI annotation projects from kickoff through successful completion.
• Create project plans, assign work, monitor progress, and ensure milestones are achieved within agreed timelines.
• Track project health, risks, dependencies, and escalations while providing regular status updates to internal leadership and clients.
• Serve as the primary point of contact for US‑based clients and independently lead client meetings, project reviews, and operational discussions.
• Ensure projects consistently meet delivery, quality, SLA, and productivity targets.

2. Workforce Planning & Resource Management

• Manage a distributed workforce across multiple skill categories and project workstreams.
• Partner closely with Recruiting teams to maintain a healthy talent pipeline based on project forecasts.
• Allocate resources based on skill sets, availability, productivity, and project priorities.
• Monitor workforce utilisation, capacity planning, attendance, and replacement planning to ensure uninterrupted project delivery.
• Manage contractor onboarding, NDA completion, documentation, and operational readiness.

3. Quality Operations & Performance Management

• Conduct quality reviews of submitted work and ensure adherence to annotation guidelines and client quality standards.
• Manage QA feedback loops, rejection handling, corrective actions, and rework closure.
• Monitor worker performance metrics and implement improvement plans where necessary.
• Collaborate with Quality teams to continuously improve annotation accuracy and operational efficiency.

4. Operations, Reporting & Governance

• Validate contractor timesheets and ensure billing accuracy.
• Maintain project dashboards, utilisation reports, productivity metrics, and audit‑ready documentation.
• Track project spend, workforce allocation, and operational performance against business objectives.
• Develop and improve SOPs, operational processes, and reporting mechanisms to drive continuous improvement.

Required Qualifications

Experience

• 6–8 years of Project Management experience.
• Minimum 2 years managing contingent or contractor‑based workforces.
• Proven experience managing remote US‑based teams from an offshore delivery centre.
• Experience working in US shift environments supporting North American clients.
• Strong background in resource management, workforce planning, scheduling, utilisation tracking, and capacity management.
• Experience managing Statement of Work (SOW)‑based engagements and delivery compliance.
• Hands‑on experience with contractor management or workforce platforms such as TalentDesk, Deel, Upwork Enterprise, or similar platforms.
• Excellent written and verbal English communication skills with experience leading client‑facing meetings independently.

Preferred Certifications

• PMP
• PMI-ACP
• Certified Scrum Master (CSM)