Head - Solution Design - Central

DHL Supply Chain; Maharashtra; On-site; Confidential; Full time

Job summary

DHL Supply Chain India is seeking an experienced Solution Design Leader to manage the solution design for the DHL fulfillment network and strategic projects in the SD function. This role is in the Solution Design Central team, handling complex, multi-region projects and guiding subordinates in complex designs on behalf of the commercial owner.

You will drive performance targets and propose continuous improvements to customers by analyzing existing solutions and implementing service enhancements.

Qualifications

• Minimum 12–15 years in Supply Chain, Logistics, or Distribution.
• At least 8 years in solutions design experience.
• Bachelor/ Master’s Degree in Business Administration, Engineering, or Economics.

Responsibilities

• Develop and deploy KPIs and scorecards on all assigned accounts.
• Measure and manage the overall performance of all functional partners for a SPL customer against pre-agreed KPIs.
• Develop an integrated performance report by consolidating information from all service providers to drive a dashboard.
• Identify gaps in service capability based on DHL capabilities vs customer requirements.
• Work closely with functional stakeholders involved in day-to-day operation and management of a customer solution.

Skills

Leadership

Goal Setting

People Management

Team Building

Communication / Presentation

Organization & Planning

Analytical skills

Decision Making & Problem Solving

Customer / Partner Orientation

Logistics knowledge

Matrix Environment

Commercial acumen

Education

Bachelor/Master’s Degree in Business Administration, Engineering, or Economics

Job description

About Us

DHL Supply Chain India is a leading provider of integrated logistics solutions, specializing in warehousing, distribution, and supply chain management. With over 150+ facilities and 22,000+ employees nationwide, we excel in sectors like e-commerce, consumer goods, life sciences, and technology. Recognized as a Great Place to Work, we prioritize employee engagement and development. We are committed to a safe work environment, promoting Behavior Based Safety (BBS) practices, injury prevention, and compliance with safety regulations, ensuring that safety is everyone's responsibility. We embrace an equal opportunity workplace, fostering diversity and inclusion for all employees. Join us in shaping the future of logistics and discover limitless growth opportunities!

Responsibilities

Job Scope: This role is to manage the solution design for DHL fulfillment network and strategic projects in SD function. This is for Solution Design Central team, where the person will handle complex, multi region/country projects. Provide guidance to subordinates in complex solutions design on behalf of the commercial owner, the most complex logistics solutions for customers on a day-to-day basis to ensure that performance targets are met. Provide continuous improvement suggestions to customers by analyzing existing solutions and identifying & implementing service enhancements on an ongoing basis. Manage new process introductions and existing process enhancements through continuous improvement of existing processes.

Key Responsibilities

• Develop and deploy KPIs and scorecards on all assigned accounts.
• Measure and manage the overall performance of all functional partners for a particular SPL customer against pre-agreed performance metrics (KPIs) through performance reports provided by cross-functional partners.
• Develop an integrated performance report by consolidating the information provided from all individual service providers to drive a comprehensive, customer-driven metrics dashboard.
• Identify gaps in service capability based on comprehensive analysis of DHL capabilities versus customer requirements.
• Work closely with the functional stakeholders involved in the day-to-day operation and management of a customer solution.

Experience

Minimum of 12-15 years in Supply Chain, Logistics, or Distribution, with at least 8 years in solutions design experience.

Job Location

Mumbai / Delhi

Qualification

Bachelor/ Master’s Degree in any field or higher in Business Administration, Engineering, or Economics.

Skills and Competencies

• Leadership
• Goal Setting
• People Management
• Team Building
• Communication / Presentation skills
• Organization & Planning
• Analytical skills
• Decision Making & Problem Solving
• Customer / Partner Orientation
• Strong understanding of the logistics business
• Ability to work in a Matrix Environment
• Commercial acumen