Manager-Customer Development

Deutsche Post DHL; Delhi; On-site; Confidential; Full time

Job summary

Deutsche Post DHL in India seeks a senior client relationship leader to drive growth with key strategic accounts and to secure new business opportunities across the region, aligning services to client needs.

You will lead cross-functional teams, negotiate contracts, monitor KPIs, and ensure service levels and profitability while building lasting partnerships with major customers.

Qualifications

• 8–10 years of experience in Logistics/3PL and/or supply chain with a strong focus on customer management and new business acquisitions.
• Postgraduate qualification in supply chain or logistics from a recognized institution.
• Fluent in English (written and spoken).

Responsibilities

• Grow the business within current key strategic clients, new services for existing clients, and increase share of wallet.
• Develop teams in growing relationships with new business and sector accounts across the region.
• Meet/exceed targets for New Business Revenue from existing customers.
• Targeted customer revenue and profit growth.
• Financial budget achievement including new business growth targets.
• Ensure service levels are met in line with contractual commitments.
• Manage customer contract negotiations.
• Measure and manage the performance of all partners against KPIs.

Skills

Relationship management

Negotiation

English fluent

Education

Postgraduate in supply chain or logistics

Job description

About us

DHL Supply Chain India is a leading provider of integrated logistics solutions, specializing in warehousing, distribution, and supply chain management. With over 100+ facilities and 15,000+ employees nationwide, we excel in sectors like e-commerce, consumer goods, life sciences, and technology. Recognized as a Great Place to Work, we prioritize employee engagement and development. We are committed to a safe work environment, promoting Behaviour Based Safety (BBS) practices, injury prevention, and compliance with safety regulations, ensuring that safety is everyone's responsibility. We embrace an equal opportunity workplace, fostering diversity and inclusion for all employees. Join us in shaping the future of logistics and discover limitless growth opportunities!

Responsibilities

• Grow the business within current key strategic clients, new services for existing clients, and increase share of wallet.
• Develop teams in growing relationships with new business and sector accounts across the region.
• Meet/exceed target for New Business Revenue from existing customers.
• Targeted customer revenue and profit growth.
• Financial budget achievement including new business growth targets.
• Ensure service levels are met in line with contractual commitments.
• Manage customer contract negotiations.
• Measure and manage the overall performance of all functional partners for customers against pre-agreed performance metrics (KPIs).
• Ensure compliance with Service Level Agreement & regulatory and corporate obligations.
• Establish effective relationships with key decision-makers and influencers in target accounts.
• Investigate and review key customers' supply chain needs and identify where DSC can best apply value.
• Coordinate regular interaction between DSC internal stakeholders to drive continuous improvement.

Requirements

Experience

Minimum 8-10 years of experience within Logistics/3PL and/or supply chain with a significant focus and/or experience in customer management and new business acquisitions.

Qualification

Postgraduate from a recognized institution in supply chain or logistics.

Skills and Competencies

• Excellent customer relationship and negotiation skills at all management levels.
• Demonstrated ability to effectively manage and lead multiple divisional operations and functions within the country.
• Fluent in English (written and spoken).