Project Manager - IT

Marks and Spencer Reliance India Private Limited; Gurugram District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Marks and Spencer Reliance India Private Limited is seeking an experienced IT Project/Program Manager to lead large-scale enterprise transformation initiatives in Retail and E-commerce. The role involves coordinating cross-functional teams, vendors, and stakeholders to deliver on-time, on-budget outcomes.

You will define project scopes, roadmaps, and governance structures, align with business goals, manage risks, and ensure effective communication across all levels of the organization.

Qualifications

• Strong experience in IT Project / Program Management.
• Proven experience delivering enterprise application implementation, migration, and upgrade projects.
• Strong understanding of Retail and E-commerce business processes.
• Good understanding of POS, OMS, CRM, Loyalty, ERP, Digital Commerce, and system integrations.
• Experience managing complex, multi-vendor technology programs.

Responsibilities

• Lead multiple IT projects from initiation through go-live and stabilization.
• Develop project plans, milestones, resource plans, budgets, timelines, and delivery roadmaps.
• Define project scope, objectives, deliverables, dependencies, and success criteria.
• Monitor project progress and ensure delivery against approved scope, timelines, and budgets.
• Establish project governance and provide regular management and steering committee updates.

Skills

IT project management

Multi-vendor program management

Stakeholder management

Communication

Analytical/problem-solving

Vendor negotiation

Leadership without authority

Education

Bachelor's degree in Engineering/IT/CS

MBA / Project Management qualification

Tools

Jira

Confluence

MS Project

Azure DevOps

Job description

Key Deliverables (Essential functions & Responsibilities of the Job):

Project & Program Management

• Lead multiple concurrent IT projects from initiation through implementation, go-live, and stabilization.
• Develop project plans, milestones, resource plans, budgets, timelines, and delivery roadmaps.
• Define project scope, objectives, deliverables, dependencies, and success criteria.
• Monitor project progress and ensure delivery against approved scope, timelines, and budgets.
• Establish project governance and provide regular management and steering committee updates.

Business & Stakeholder Management

• Partner with business leaders to understand requirements, priorities, and expected business outcomes.
• Act as the key interface between Business, IT, vendors, OEMs, and system integrators.
• Lead requirement workshops, solution discussions, project reviews, and decision-making forums.
• Provide clear and timely communication on project progress, risks, issues, dependencies, and key decisions.

Vendor & Partner Management

• Manage system integrators, technology vendors, OEMs, and implementation partners.
• Track vendor deliverables, milestones, resources, SLAs, and contractual commitments.
• Ensure vendor performance, delivery quality, and adherence to agreed timelines.
• Manage escalations, issue resolution, and commercial/change discussions.

Risk, Issue & Change Management

• Maintain and actively manage RAID logs covering risks, assumptions, issues, and dependencies.
• Identify project risks proactively and establish mitigation and contingency plans.
• Manage scope changes through formal change-control processes.
• Escalate critical issues with clear impact assessment and recommended actions.

Testing, Cutover & Deployment

• Coordinate SIT, UAT, integration, performance, security, and regression testing.
• Ensure business readiness, testing completion, and formal sign-offs before deployment.
• Lead cutover planning, production deployment, rollback planning, and hypercare.
• Ensure smooth transition to application support and operational teams.

Financial & IT Governance

• Track project CAPEX/OPEX, budgets, resources, and overall project financials.Monitor vendor invoices and milestone-based payments.
• Ensure compliance with IT architecture, security, audit, ITGC, and change-management requirements.
• Maintain project documentation, governance records, approvals, and lessons learned.

Required Skills & Competencies

Project & Functional Skills

• Strong experience in IT Project / Program Management.
• Proven experience delivering enterprise application implementation, migration, and upgrade projects.
• Strong understanding of Retail and E-commerce business processes.
• Good understanding of POS, OMS, CRM, Loyalty, ERP, Digital Commerce, and system integrations.
• Experience managing complex, multi-vendor technology programs.

Leadership & Soft Skills

• Strong stakeholder management and communication skills.
• Excellent analytical, problem-solving, and decision-making capabilities.
• Ability to manage multiple projects, priorities, and deadlines.
• Strong vendor management, negotiation, and influencing skills.
• Ability to lead cross-functional teams without direct reporting authority.
• Strong presentation and management reporting skills.

Tools & Methodologies

• Experience with Agile, Waterfall, and Hybrid project methodologies.
• Working knowledge of Jira, Confluence, MS Project, Azure DevOps, or equivalent tools.
• Strong proficiency in MS Excel, PowerPoint, and project reporting.

Qualifications & Experience

• 8–12 years of relevant experience in IT Project / Program Management.
• Proven track record of managing large-scale IT transformation and business application projects.
• Experience in Retail, E-commerce, FMCG, or Consumer-facing organizations preferred.
• Bachelor's degree in Engineering, Information Technology, Computer Science, or a related discipline.
• MBA / Project Management qualification preferred.
• PMP, PRINCE2, Scrum, Agile, SAFe, or equivalent certification will be an advantage.

Key Performance Indicators (KPIs)

• On-time and on-budget delivery of projects.
• Achievement of approved project scope, milestones, and business objectives.
• Successful implementation with minimal critical post-go-live issues.
• Business and stakeholder satisfaction.
• Effective management and closure of project risks, issues, and dependencies.
• Vendor performance against agreed SLA, SOW, cost, quality, and timelines.
• Achievement of defined business benefits and operational improvements.
• Compliance with IT governance, security, audit, and change-management standards.