Responsibilities
- Charged with delivery of the infrastructure solution as specified by architects with respect to GTS norms.
- Unique mix of IT service management, client relationship, and technical skills in a constantly transforming environment.
- Manages multiple projects in parallel with application development teams.
- Collaborates and orchestrates contributors from support teams: system engineers, network administrators, backup operators, monitoring, database administrators, middleware specialists, security teams, technical experts.
- Tasks begin at an administrative level and gradually increase in complexity and diversity after onboarding.
- Works with project implementation teams from various business units to build required infrastructure and solve integration problems until project goes live.
- Analyzes and challenges requirements, commits to agreed deadlines.
- Acts as interface between GTS technical teams, Solution Project Manager, architects, consultants, development teams, and project managers responsible for building the solution from business side.
- Infrastructure provisioning and creation using automation tools or by sending tickets to service desk for special cases (e.g., server creation, basic configuration, installation of software components part of GTS catalog).
- Uses basic technical and networking skills (Linux, Windows, AIX, etc.) to verify that installed items are working, versions are correct; performs Disaster Recovery tests before applications go live.
- Advise clients on procedural milestones before go‑live.
- Creates project skeleton and populates internal project tracking application with information on servers and components delivered.
- Involved in cost and time estimation process using internal tools.
Profile required
- Interest in project management, hardware infrastructure, enterprise architectures, software development/deployment/integration, IT Service Management, cloud automation, virtualization.
- 1-5 years experience in project management, agile mindset.
- Basic technical skills across system administration, networking, virtualization, web servers, load balancers, databases, middleware, security, application deployment lifecycle.
- Ability to understand technical issues and identify the right person to provide help.
- Strong communication and interpersonal skills to interact daily with clients and technical contributors.
- Ability to work in parallel on several projects (7-10) and follow up multiple items across statuses.
- Proactive problem identification, anticipation of obstacles, and drive to deliver service to clients.
- Good level of French and English to communicate with internal clients from Paris, Bangalore, Bucharest.
- Excellent verbal and written communication.
- Curious, ambitious, self‑motivated, adaptable.
- Excellent at working both in a team and individually.
- Methodical problem‑solving approach and rigor.
- Strong attention to detail.
- Autonomy, proactivity, continuous learning.
Reference
260003R8
EEO Statement
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.