Project Manager – CAPA & Complaints

Philips International; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Philips International in Pune is seeking a Project Manager – CAPA & Complaints to coordinate cross-functional teams across Quality, R&D, Engineering, and more. You will identify recurring CAPA themes and drive corrective actions with strong KPI reporting and executive updates.

The role emphasizes end-to-end CAPA ownership, timely closure of investigations, and data-driven improvement. Office-based in Pune with collaborative, impact-focused work culture.

Qualifications

• Bachelor's or Master's in Mechanical or Electronics Engineering.
• 10+ years in Project Management with CAPA and complaints in medical devices.
• Strong knowledge of Quality Management Systems and risk management.
• Excellent stakeholder management and communication across organizational levels.
• Experience with data analytics to derive operational insights.

Responsibilities

• Coordinate cross-functional teams across Quality, R&D, Engineering, Manufacturing, Operations, Supply Chain, Procurement, Regulatory, Service and Customer Quality.
• Identify recurring CAPA themes and opportunities for systemic improvement.
• Coordinate implementation of corrective/preventive actions, including process, product, system and documentation changes.
• Maintain CAPA dashboards and management reporting.
• Drive accountability across CAPA action owners and track KPIs for timelines.

Skills

CAPA management

Data analytics

Quality systems

Project management

Cross-functional leadership

Education

Bachelor's or Master's in Mechanical/Electronics Eng

Tools

Project Management tools

Job description

Project Manager – CAPA & Complaints

Job Title Project Manager – CAPA & Complaints Job Description Project Manager – CAPA & Complaints

Your Role

Coordinate teams across Quality, R&D, Engineering, Manufacturing, Operations, Supply Chain, Procurement, Regulatory, Service and Customer Quality. Identify recurring CAPA themes and opportunities for systemic improvement. Coordinate implementation of corrective/preventive actions, including process, product, system and documentation changes. Maintain CAPA dashboards and management reporting. Drive accountability across CAPA action owners. Own and track business KPIs related to complaint and investigation timelines, quality, and throughput. Provide regular KPI, progress, and risk updates to leadership and key stakeholders. Drive timely closure of complaints and investigations through structured follow-up with action owners.

You're the Right Fit If

• Bachelor's or Master's degree in Mechanical/Electronics Engineering Experience: 10+ years in Project Management , preferably with CAPA and Complaints Handling in Medical Devices.
• Strong knowledge of Quality Management Systems and risk-management principles.
• Skills : Strong data analytics skills with the ability to derive insights from operational and performance data.
• Excellent stakeholder management and communication skills across multiple organizational levels.
• Strong presentation and reporting capabilities, including development of executive-level dashboards and updates.
• Proven ability to drive accountability and coordinate cross-functional teams without direct authority.
• Experience in process improvement, operational excellence, and AI-enabled productivity solutions is preferred.
• Well versed with Project Management tools.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This role is an office-based role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture of impact with care here.

At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. Know Your Rights in take two? hmm.