Project Manager – CAPA & Complaints

Philips Iberica SAU; Pune District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Philips is seeking a Project Manager – CAPA & Complaints in Pune to lead cross-functional teams across Quality, R&D, Engineering, Manufacturing and Supply Chain. You will own CAPA actions, track KPIs, and drive timely closure of investigations.

The ideal candidate has 10+ years in PM with CAPA/Complaints in Medical Devices, strong data analytics, and solid knowledge of QMS and risk management. Office-based role with regular updates to leadership.

Qualifications

• Degree in Mechanical or Electronics Engineering (Bachelor's or Master's).
• 10+ years in Project Management with CAPA/Complaints in Medical Devices preferred.
• Strong knowledge of QMS and risk management principles.

Responsibilities

• Coordinate cross-functional teams across Quality, R&D, Engineering, Manufacturing, Operations, Supply Chain, Regulatory, Service and Customer Quality.
• Identify recurring CAPA themes and systemic improvement opportunities.
• Coordinate corrective/preventive actions, including process and documentation changes.
• Maintain CAPA dashboards and management reporting.
• Drive accountability across CAPA action owners and KPIs.
• Own and track complaint/investigation timelines, quality, and throughput.
• Provide KPI progress and risk updates to leadership.
• Drive timely closure of complaints through structured follow-up.

Skills

Data analytics

Stakeholder management

Executive reporting

Cross-functional coordination

Process improvement

PM tools

Presentation skills

Education

Bachelor's or Master's degree in Mechanical/Electronics Engineering

Tools

PM software

Job description

Project Manager – CAPA & Complaints

Job Description

Project Manager – CAPA & Complaints

Your Role:

• Coordinate teams across Quality, R&D, Engineering, Manufacturing, Operations, Supply Chain, Procurement, Regulatory, Service and Customer Quality.
• Identify recurring CAPA themes and opportunities for systemic improvement.
• Coordinate implementation of corrective/preventive actions, including process, product, system and documentation changes.
• Maintain CAPA dashboards and management reporting.
• Drive accountability across CAPA action owners.
• Own and track business KPIs related to complaint and investigation timelines, quality, and throughput.
• Provide regular KPI, progress, and risk updates to leadership and key stakeholders.
• Drive timely closure of complaints and investigations through structured follow-up with action owners.

You're the Right Fit If:

• Bachelor's or Master's degree in Mechanical/Electronics Engineering
• Experience: 10+ years in Project Management , preferably with CAPA and Complaints Handling in Medical Devices.
• Strong knowledge of Quality Management Systems and risk-management principles.

Skills :

• Strong data analytics skills with the ability to derive insights from operational and performance data.
• Excellent stakeholder management and communication skills across multiple organizational levels.
• Strong presentation and reporting capabilities, including development of executive-level dashboards and updates.
• Proven ability to drive accountability and coordinate cross-functional teams without direct authority.
• Experience in process improvement, operational excellence, and AI-enabled productivity solutions is preferred.
• Well versed with Project Management tools.

How we work together:

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

• Onsite roles require full-time presence in the company’s facilities.
• Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
• This role is an office-based role.

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

#LI-PHILIN