Project Manager

TELUS Digital; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A leading technology solutions provider in Mumbai is seeking a project manager to manage complex projects and engage with clients to deliver tailored solutions. This role involves creating project plans, managing schedules, and ensuring customer satisfaction throughout the process. The ideal candidate will have experience in project management and a strong understanding of customer business needs. The company is committed to diversity and inclusiveness in the workplace.

Qualifications

• Experience in managing and executing projects of medium to high complexity.
• Strong understanding of customer business requests and solutions across service offerings.

Responsibilities

• Engage with customers to lead teams in executing business solutions.
• Support clients during the sales cycle by providing crafted solutions.
• Develop and write comprehensive project plans.
• Create and manage the global project schedule.
• Provide guidance and training to project team members.

Job description

Job Duties

• Engage with customers to understand customer business requests and lead teams to execute on defined solutions across service offerings.
• Support as a key interface with clients at the stage of the sales cycle, provide thought solutions, craft solutions, and provide support to Sales.
• Work with Program Managers to ensure customer satisfaction and implement continual process improvement, measurement/benchmarking, and automation across service deliveries.

Responsibilities

• Develop and write project plans.
• Create and manage the global project schedule, liaising with all production team members to ensure viability and commitment.
• Execution of large-scale projects with medium to high complexity.
• Provide project training and technical guidance to the project team members.
• Drive project timelines and budget to completion and within the estimated scope and established production.
• Budget and provide timely and accurate forecasts of our expected revenue with appropriate highlighting of risk.
• Develop and maintain a high level of knowledge of the company as well as industry products and solutions.
• Balance work among team members according to skills and individual workload.
• In conjunction with the project team, analyze potential risks and drive the creation of the project plan, ensuring that contingency is incorporated.
• Other duties as assigned by the supervisor to support business development, internal projects/initiatives, and organization of the team and processes.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.