ServiceNow Project Manager

AHEAD; Gurugram District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

AHEAD in India seeks a Project Manager to lead multiple technical projects from initiation through delivery. You will guide teams, ensure client satisfaction, and align resources with project goals while maintaining budgets and timelines.

The role requires PMP certification and strong experience with Agile and Waterfall methodologies, plus excellent communication with executives and clients. Expect active use of Ahead systems for project tracking.

Qualifications

• PMP certification required.
• Strong ability to manage medium to high risk, high complexity projects.
• Familiar with PMBOK and PM methodologies (Agile & Waterfall).
• Knowledge of company products and services.
• Ability to manage budgets and timelines.
• Excellent communication and negotiation skills.
• Experience with project management software and tools.
• Ability to interface with executive clients.

Responsibilities

• Plan and coordinate all aspects of technical projects from initiation to delivery.
• Identify resources, define roles, and assign tasks across teams.
• Manage project risks, issues, and progress to meet scope, time, and quality.
• Interface with clients on technical matters as needed.
• Drive successful service delivery and client satisfaction.
• Ensure post-implementation review and knowledge transfer.
• Support problem resolution and risk mitigation as needed.
• Utilize Ahead systems to maintain updated project information.

Skills

PMP certification

Agile

Waterfall

Risk management

Budget management

Team leadership

Negotiation

Stakeholder communication

Executive liaison

Tools

Salesforce

FinancialForce

Job description

The Project Manager is responsible for management of assigned technical projects. The Project Manager executes day-to-day management of assigned project segments. In addition, the Project Manager manages the group of projects as a whole, providing a single point of knowledge and control for the aggregate effort.

Roles And Responsibilities

• Guiding various project teams and Client organizations on how to use Agile/Scrum practices and values to delight AHEADs Clients
• Guides assigned project team on how to get the most of our self-organization
• Guides assigned project teams on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks
• Assesses the Scrum maturity of the project team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the project team and Client organization
• Removes impediments and/or guides the team to remove impediments by finding the right personnel to remove the impediment
• Builds a trusting environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving
• Facilitates getting work done without coercion, assigning, or dictating the work
• Facilitates discussion, decision making, and conflict resolution
• Assisting with internal and external communication, improving transparency, and radiating information
• Supporting and educating the Product Sponsor, especially on grooming and maintaining the product backlog
• Providing all support to the team using a servant leadership style whenever possible, and leading by example
• Perform analysis of utilization of resources for projects in execution and measuring for future resource allocation needs
• Establish and drive ongoing development and tracking of additional services revenue opportunities within the client’s environment
• Understands client needs and matches them to relevant services or products; manages client expectations
• Understands and communicates goals and critical success factors for the project; sells ideas persuasively and paces the communications properly (Communication).
• Plan and coordinate all aspects of technical projects from initiation through deliver
• Ensure service delivery success and Client satisfaction through effective project management
• Manage project initiation activities, which include the identification of contractual obligations, client needs and goals, existing situations, and necessary contacts. Gain access to existing information as needed
• Develop, define, and execute project plans, project scope, activities, schedules, budgets and deliverables
• Identify needed resources for projects while defining and assigning major project roles
• Coordinate activities and tasks among project team members, other internal departments, and client or vendor/subcontractor organizations as needed to meet project goals, and ensures project completion is on schedule, within budget constraints, and of the appropriate quality standards for the project scope
• Assign and monitor work of project team, providing technical and analytical support and direction
• Interface with clients on technical matters as needed
• Manage project risks, issues/problems, and activity progress to ensure project goals (e.g., deadline, scope and quality) are achieved
• Assist with problem resolution or risk mitigation as neededManage the integration of vendor/subcontractor tasks as well as track and review vendor/subcontractor deliverables, if appropriate for the project
• Conduct project closure activities to formalize and communicate the project acceptance, handover documentation, and ongoing activities. This includes completing a post-implementation review to identify areas of improvement
• Identify project management coordination process gaps or areas for improvement. Recommends and implements solutions
• Utilize Ahead systems (Salesforce, financial force, etc.) to maintain updated project information

Qualifications

• PMP (Project Management Professional) certification is a requirement
• Strong ability to independently manage medium to high risk, high complexity, and high client visibility projects
• Knowledgeable of project management standards, processes, procedures and guidelines using both Agile and Waterfall methodologies
• Knowledgeable of industry project management best practices (i.e., Project Management Body of Knowledge - PMBOK)
• Knowledgeable of the company's products and services
• Solid understanding of various types of IT project methodologies and life cycles (e.g., conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, and implementation) and the correct project application
• Excellent analysis, problem-solving, team, conflict management, and time management skills
• Strong verbal and written communication skills
• Possess advanced skills in the use of project management software
• Demonstrate ability to manage project budgets and timelines
• Must be adept with the use of negotiation techniques to reach agreement when there are widely differing viewpoints
• Effectively facilitate interaction with executive level clients
• Able to consistently set clear expectations, manage team performance, and build high morale among team members
• Successfully maintain confidentiality and carry out assignments that are sensitive in nature

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.