Project Manager

Teleperformance; Gurugram District; Hybrid; INR 900,000 - 1,800,000; Full time

Job summary

Teleperformance, a leading provider of customer experience management, is seeking professionals for general project management roles in India. The role involves planning, organizing, and controlling resources, procedures, and timing for administrative or business processes across on-site and work-at-home initiatives.

Candidates bring experience in coordinating teams, monitoring budgets, and upholding quality standards.

Qualifications

• Experienced Specialist in one specialized discipline with thorough understanding of related disciplines.
• Drives development of new solutions for programs, complex projects, processes or activities.

Responsibilities

• Organize project teams, assign responsibilities, develop schedules, and determine resource requirements.
• Monitor and report project status including cost, timing, and staffing.
• Ensure adherence to internal and external quality standards (e.g., ISO).
• Identify and resolve obstacles to on-time and on-budget completion.
• May manage multiple interrelated projects and vendor integration within plans.

Job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

General Project Management requires general business knowledge to plan, organize, and control resources, procedures, and timing for an administrative or business process including:

• Organizing project teams, assigning individual responsibilities, developing project schedules, and determining resource requirements
• Monitoring and reporting on the status of projects including cost, timing, and staffing
• Ensuring adherence to internal and external quality standards (e.g., International Standards Organization)
• Identifying/resolving obstacles to completing project on time and to budget
• May include work managing multiple, interrelated projects (including business transformation projects)
• On some projects, the work may include integrating vendor tasks into the project plan and tracking and reviewing vendor deliverables

Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities. Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise.

Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department. Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction. Leads a team of Specialists ,sometimes with several hierarchical levels, with full employee lifecycle responsibility.

Be One of Our People:

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.