Senior Product Manager

TELUS Digital; Bengaluru; On-site; INR 4,500,000 - 6,500,000; Full time

Job summary

TELUS Digital in Bengaluru is seeking an experienced Platform Product Manager to own the platform roadmap, drive infrastructure initiatives for GenAI Studio, and work with engineering on architecture and system design. You will collaborate with internal teams and customers to identify needs, define metrics, and ensure scalability.

The role blends tech depth with product leadership in a fast-growing B2B SaaS environment.

Qualifications

• 5–8 years of experience in platform/product roles within B2B SaaS.
• Hands-on engineering background with infrastructure or internal tooling exposure.
• CS degree from a top-tier institute.
• Ability to review API documentation and engage in architecture discussions.
• Experience in high-growth environments requiring speed and quality.
• Excellent written and verbal communication.

Responsibilities

• Own the platform roadmap; define and prioritise infra initiatives for GenAI Studio growth and reliability.
• Collaborate with engineering on architecture, specs, and system design for scalability.
• Gather platform needs from internal teams and customers and address pain points.
• Define and track platform metrics: uptime, latency, throughput, adoption, developer experience.
• Work cross-functionally with product, engineering, data, and ops to drive data-based execution.
• Stay current on infrastructure trends and platform engineering best practices.
• Coordinate with Sales and Product Marketing on capabilities, positioning, and pricing.
• Collaborate with designers to improve developer-facing workflows and usability.

Skills

Platform product management

Infrastructure focus

Technical depth

Communication

B2B SaaS domain knowledge

Education

CS degree (IIT/BITS/NIT)

Top-tier institute background

Job description

Description

Responsibilities

• Own the platform product roadmap — define, prioritise, and drive infrastructure initiatives that support GenAI Studio's growth and reliability.
• Collaborate deeply with engineering on technical architecture, tech specs, and system design decisions, balancing short‑term delivery with long‑term scalability.
• Talk to internal teams and customers to understand platform needs, pain points, and performance gaps.
• Define and track key platform metrics — uptime, latency, throughput, adoption, and developer experience.
• Work cross-functionally with product, engineering, data, and ops teams to build consensus and drive execution using data.
• Stay current on infrastructure trends, platform engineering best practices, and the evolving AI/ML tooling landscape.
• Partner with Sales and Product Marketing on platform capabilities, positioning, and pricing strategy.
• Work with product designers to improve developer‑facing workflows and platform usability.

Requirements

• 5–8 years of overall experience, with significant time spent as a Platform Product Manager or in infrastructure-focused product roles within B2B SaaS companies.
• Engineering background — hands‑on experience working on critical infrastructure, developer platforms, or internal tooling systems.
• Computer Science degree from a top‑tier institute (IITs, BITS, NITs, or equivalent).
• Strong technical depth — comfortable reviewing tech specs, engaging in architecture discussions, and writing or reviewing customer‑facing API documentation.
• Experience in high‑growth, fast‑paced environments where speed and quality both matter.
• Strong written and verbal communication skills with the ability to articulate complex technical problems clearly.

  About Company:

  TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

  We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

  Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety.

  At the core of our innovation is Fuel iX™, an enterprise‑grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

  About Company:

  TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

  We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

  Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety.

  At the core of our innovation is Fuel iX™, an enterprise‑grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

  Equal Opportunity Employer Statement

  At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

  Equal Opportunity Employer Statement

  At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.